Send notifications from your own domain
On Pro and Business, you can send a form's notification emails from an address on a domain you own, such as notifications@mail.example.com.
Only two emails use your domain: the notification you get for each response, and the email your respondent gets. Every other email still comes from Makeform. That includes sign-in links and billing emails.
This isn't the same as a custom domain for hosting forms. Setting up one doesn't set up the other.
Add your domain
You need to be the workspace owner. On a team, that's the team owner.
- In the sidebar, click Domains, then Email sending.
- Under Add sending domain, type your domain. Then click the Add sending domain button.
- Makeform shows a DNS records table. Add each record at your DNS provider.
- Come back and click Check DNS. Your domain is usable once its badge reads Ready.
You can add up to 10 sending domains in a workspace.
Choose where it's used
To use it everywhere, go to Workspace default sender on the same page. Choose Custom domain and pick the domain.
Fill in the mailbox, which is the part before the @. Add a From name and a Reply-to email too. Click Save default.
To set it for one form, open that form's Settings and find Email notifications. Open the email and use the From: menu.
Your domains are listed there, after Workspace default and Makeform address.
If your domain stops working
Makeform doesn't switch back to its own address for you.
If your domain is no longer verified, or your workspace is no longer on Pro, notifications from that domain stop. Your responses are still saved. To start the emails again, change From: back to Makeform address, or fix the domain.
Limits
- You can only remove a domain when no form and no workspace default still uses it.
- You can't connect your own SMTP server or email provider.
- Makeform has tested delivery to Gmail. It hasn't tested Outlook inboxes yet.