See where respondents drop off
You can see which questions your respondents reached, and where they stopped, in the Drop-offs report under Insights.
- Open your published form from your dashboard.
- Click Insights. You'll only see this tab on published forms that collect submissions.
- Click Drop-offs.
- Choose Range, then pick Last 7 days, Last 30 days, Last 6 months or Last 12 months. If you want a single date, choose Day and use Select day.
On Free, you'll see sample data and the period picker is off. Click Upgrade to Pro to see your real results.
Read the report
Drop-offs by question shows you how many sessions reached each question and how many answered it.
The drop-off rate is the sessions that stopped at a question divided by the sessions that reached it.
A session starts when a respondent first changes an answer, so a visit with no interaction isn't counted.
A session counts as a drop-off after 30 minutes without activity. Until then it's pending, so your rates can still move.
Results stay with the form version your respondents saw. Choose Form version if you want to look at an earlier one.
You won't have data from before collection started.
What it can't tell you
The report shows you where people stopped. It can't tell you why, who they were or what they typed.
Drop-offs work on regular page-based forms. You won't get them on calculators, worksheets, Headless forms or chat forms.