How to create a feedback form

You can create a feedback form by describing it to Makeform's AI builder, then publish it and read the responses on your form's results page.

#Create and publish your form

1. Start a new form and describe the feedback you want in What do you want to make? A feedback form is a regular form, so you won't find a separate feedback mode.
2. Review the questions on the canvas. Rating gives you star scores and Scale gives you a score such as 0–10. For written comments, use Long text.
3. To add a question yourself, use Add element below. The manual picker calls Scale Opinion Scale and Long text Long Text Input.
4. If you want an NPS score, set a Scale question from 0 to 10. There isn't a separate NPS question type. On a Rating question, you can set the maximum anywhere from 1 to 10.
5. Turn on Required for any question your respondents must answer, or ask the AI builder to do it. You can do this on Rating and Long text questions.
6. Click Publish at the top right. You'll get a form link you can copy.

Your form also has a Share tab. If you change the form later, click Publish changes.

On Free, the AI writes up to 20 questions. If you need more, you can add the rest by hand or upgrade.

#Read your responses

Open Overview to see your completed submissions and the submission trend. You'll also find a report based on recent submissions.

Rating questions get charts, and a 0–10 Scale question gets an NPS chart. Long text answers appear as text.

Open Submissions when you want to read responses one by one.

You'll get an email for each new response on every plan. On Free, those emails are limited to 5 per hour and 50 per day.