How to create a survey

You can create a customer or employee survey with Makeform's AI builder, then review completed answers in the form's summary.

#Create your survey

1. Enter your survey request in What do you want to make? and click Create form. Makeform builds the form from your prompt.
2. Add question types that fit your survey. The AI builder calls them Single choice, Checkboxes, Dropdown, Multi-select dropdown, Rating, Scale, Grid, Ranking, and Long text. When editing manually, Multiple Choice · Select One is the picker name for Single choice.
3. Set questions as Required when respondents must answer them. For a number scale such as 0–10, set Min and Max.

#Shuffle questions or options

You can use Randomize options on supported choice and ranking questions to vary option order for each respondent. "Other" and similar trailing options stay last.

You can also turn on Shuffle question order for a page; it shuffles questions within that page, while pages themselves stay in order.

There's no anonymous-survey switch, so don't promise your respondents anonymity on the strength of a setting.

#Read the summary

1. Open the form's Overview tab and choose Summary. You'll see completed submissions and a submission trend. The summary also includes a report.
2. Review each question's chart. Use Chart type to change how ratings or scales appear. A 0–10 Scale opens in the NPS view, with Promoters (9–10), Passives (7–8) and Detractors (0–6). You'll also see a CSAT view for a Rating with five stars.
3. Check grid results one row at a time. Ranking results appear in a table with rank, responses and percent.

You'll see summary charts for completed responses only. You'll see partial saves counted separately.