Send respondents a confirmation email

Turn on Respondent email notifications in your form settings to have Makeform email respondents after they submit.

#Turn on respondent emails

1. Open your form and select Settings. Find Email notifications.
2. Turn on Respondent email notifications. This feature is available on Pro and Business plans.
3. Choose the address field Makeform should send to. If your form has one email field, Makeform selects it automatically. If it has several, choose one from Respondent email field.

Your form needs an email field to send respondent emails. Add one if the setting shows No email field. For a team form, you need the team owner's plan to include this feature.

#Customize the email

1. Select Edit on the respondent email row to open the template editor. Save any pending email notification changes before customizing the template.
2. Set the Subject Line and Email Message, then select Save Changes. You can use Insert Variable to add individual field values. The message is plain text. Line breaks are kept.
3. To include a PDF of the submission, turn on Attach PDF with answers.

Makeform sends one email to the address in the field you chose. The default subject thanks respondents for their submission, and the default message says their response was received. Each email also includes a submitted date and time.

You can't format the message with rich text or images. You can't add button links. You also can't include all answers in the message automatically. You can insert individual field values or attach the PDF. There isn't a Test button for respondent emails.

Your respondent emails share a quota with owner notification emails: 100 emails per hour and 1,000 per day on paid plans. If a respondent leaves the email field blank or enters an invalid address, Makeform doesn't send an email. The submission still goes through.

A sending failure doesn't block the submission either.