Describe your menu and service hours. Makeform creates a guest-friendly room service order form with quantities, dietary notes, room verification, delivery time, and an order summary.
Route room service orders to email, Slack, Google Sheets, and Zapier.
Sample prompts for the builder
Choose a prompt, adapt it to your property, or send it into the builder.
Audience
Hotel guests ordering breakfast, lunch, or dinner
Format
Mobile menu with quantities and delivery time
Prompt size
269 chars
Example form structure
Mobile menu with quantities and delivery time
Room number and guest surname
Choose menu items and quantities
Allergies or dietary requests
ASAP or scheduled delivery?
Review and confirm the order
Suggested routing tags
New orders
Dietary attention
Delivered
Ask for the room number and guest surname, but avoid exposing a public list of occupied rooms or guest names.
Step 1
Identify
room, guest surname, and contact
Step 2
Choose
menu items, modifiers, and quantities
Step 3
Confirm
dietary notes, timing, and room charge
Step 4
Route
kitchen receives a complete order ticket
Why online ordering works
Guests browse at their own pace while the kitchen receives structured selections instead of notes from a hurried call.
Show meal-specific items and reveal modifiers only for the selected dish.
Require room verification, quantities, timing, and confirmation.
Direct submissions by meal period, guest tower, or delivery zone.
Built for property dining
Replace sample menus, prices, availability, and routing with current property details.
Group a large menu by meal, course, price, modifiers, and quantity.
Capture the delivery window, egg preparation, drinks, and place settings.
Offer a short menu and route orders to overnight staff.
Branch between rooms, villas, and cabanas for accurate routing.
Ordering workflow
Provide accurate property details, test on a phone, and connect submissions to fulfillment staff.
Provide hours, items, prices, modifiers, delivery areas, and charge wording.
Require room verification and reveal preparation or location questions when relevant.
Place phone orders and check required fields, totals, and unavailable-item handling.
Notify the right outlet and define how staff track fulfillment.
Form vs phone vs static menu
A form combines menu browsing and ordering. Keep phone assistance for complex questions.
Field guide
Guide guests from delivery location and menu choices through dietary notes, timing, and confirmation.
Guest verification
Collect the room or villa number and surname. Let guests type these values instead of selecting from a public occupancy list.
Menu structure
Group items by meal and course with concise descriptions and current prices. Conditional sections separate breakfast and overnight options.
Modifiers and quantity
Reveal preparation, side, and add-on questions after selection. Pair every item with a quantity.
Dietary information
Ask directly about allergies and dietary preferences, then explain how staff review urgent concerns.
Timing and fulfillment
Offer ASAP or valid scheduled windows. Capture delivery instructions and define staff fulfillment statuses.
Summary and confirmation
Show items, quantities, modifiers, charges, location, and time together. Add confirmation and change instructions.
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Open toolFAQ
Practical answers for hotel food-and-beverage teams moving guest orders online.
It lets hotel guests choose food and drinks for on-property delivery. One structured submission records room verification, menu items, quantities, modifiers, dietary notes, timing, and confirmation.
Include location, guest surname, contact, diners, selections, quantities, preparation choices, dietary restrictions, place settings, delivery time, and instructions. Add an itemized review and the property's room-charge wording.
Yes. Use separate sections or conditional logic by meal period. Show hours and cutoffs, and update menus whenever availability changes.
Ask prominently for allergy details and route flagged orders for staff review. Provide property contact instructions so guests with complex concerns can speak with the team.
Yes. Offer ASAP and valid scheduled windows based on service hours. Explain when a selected time remains a request until staff confirms it.
Submissions can reach the Makeform inbox, email, or connected workflows. Test destinations and alerts, then define statuses for new, accepted, preparing, and delivered orders.
Yes. Makeform supports unlimited free forms and responses, so you can generate, edit, publish, and collect room service orders without a response cap. The paid tier removes the Makeform badge.
Yes. Show current prices and property-supplied wording for taxes, delivery fees, gratuities, or service charges. Collect acknowledgment and provide order-change instructions.
Turn your menu into a mobile ordering path.
