Owner and contacts
Know who can answer and decide.
Separate the primary owner, emergency contact, and authorized pickup people so each role is clear.
- Owner contact and preferred method.
- Local emergency contact.
- Authorized pickup people.
Describe your service and Makeform builds a pet information form for contacts, pet profiles, routines, behavior notes, pickup people, and emergencies.
Send pet profiles to Google Sheets, Slack, and Zapier.
Sample prompts for the builder
Choose a prompt, tailor it, or send it to the builder. Every example is editable.
Audience
Independent sitters collecting instructions before a home visit
Format
Multi-pet intake with routines and home access details
Prompt size
275 chars
Example form structure
Multi-pet intake with routines and home access details
Owner contact and service dates
Pet name, species, breed, age, and photo
Daily feeding, walk, and bathroom routine
Medications and owner-provided instructions
Veterinarian and emergency contact
Suggested routing tags
New client
Care details complete
Follow-up needed
Ask owners to describe triggers and handling preferences; one friendly checkbox misses useful context.
Step 1
Identify
owner, pet, service, and dates
Step 2
Understand
routine, behavior, and care needs
Step 3
Prepare
staff reviews flags and follows up
Step 4
Update
owner refreshes details for the next visit
Why structured intake matters
A structured form gives every caregiver the same readable profile before the pet arrives.
Keep identity, routine, care notes, and contacts together at handoff.
Show species-specific questions and repeat the profile for another pet.
Tag unclear responses and notify the assigned caregiver.
Made for pet-care teams
Adapt one core profile for appointments, home care, or overnight stays.
Collect access, routines, supplies, contacts, and multi-pet notes.
Ask about coat, services, handling, sensitivities, and pickup.
Gather owner-reported history, concerns, records, and contacts.
Organize stays, feeding, behavior, belongings, and emergency contacts.
Build your intake
Describe your service once, then refine the generated questions, logic, and handoff process around the way your team cares for pets.
Tell Makeform whether the intake is for sitting, grooming, a clinic visit, or boarding, and list the species and situations you commonly handle.
Make essential contacts required, add a repeatable section for multiple pets, and reveal species-specific or medication follow-ups only when needed.
Send the public form link with a booking confirmation or embed it on your site so the owner can respond when records and instructions are nearby.
Read the submission before handoff, flag missing or unclear details, and ask the owner to confirm changes when a new appointment or stay is booked.
Form vs messages vs generic template
A generated form creates a consistent intake while adapting questions to each service and pet.
Field guide
Start with these six sections, then keep only prompts your team uses.
Owner and contacts
Separate the primary owner, emergency contact, and authorized pickup people so each role is clear.
Pet identity
A photo and structured identity details help staff distinguish pets. Repeat this section for every animal.
Routine and nutrition
Ask for times and quantities instead of one broad routine box, giving every caregiver usable instructions.
Owner-reported care details
Let owners report allergies, mobility needs, medications, and care details in their words. Clarify incomplete answers.
Behavior and handling
Request fears, triggers, escape habits, bite or scratch history, and handling approaches that work well.
Professional and emergency contacts
Collect regular and emergency clinics plus a reachable human backup. Add questions based on your operating policy.
Related tools
Pair the core profile with focused forms for appointments, boarding, adoption, handoffs, and missing-pet reports.
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Open toolFAQ
Practical answers for sitters, groomers, clinic teams, and boarding staff designing an online intake.
It is an online profile an owner completes before care, grooming, boarding, or an appointment. It keeps contacts, identity, routines, care details, behavior notes, and veterinarian information together.
Include owner contacts, a profile per pet, routines, owner-reported allergies, medication instructions, behavior notes, veterinarian details, and an emergency contact. Add service-specific fields only when your team uses them.
Yes. Use a repeatable pet section or conditional logic. Keep shared owner details outside it, then repeat identity, routine, behavior, and care questions for each pet.
Ask for the medication name, schedule, supplied directions, and storage location. Label answers as owner reported and follow up on anything unclear. The form organizes information; it does not replace veterinarian instructions.
Yes. Add file uploads for an identifying photo, prior-care records, or grooming references your team reviews. Label each request so owners know what to attach.
Ask neutrally about responses to people, animals, handling, food, doors, and noise. Request bite, scratch, or escape history plus an open field for context.
Yes. Makeform is unlimited free for generating, editing, publishing, and using your form. The paid tier removes the Makeform badge.
Ask owners to review the profile for each new stay or appointment and after contact, food, medication, mobility, behavior, or veterinarian changes. Include a last-reviewed date.
Turn care notes into intake.