Describe the sailing, passengers, and what you need to learn. Makeform creates an editable cruise survey for booking, cabins, dining, activities, ports, service, and future preferences.
Send passenger feedback to Google Sheets, Slack, and Zapier.
Sample prompts for the builder
Choose a prompt, adapt it to your itinerary, or send it into the Makeform builder.
Audience
Passengers after a completed sailing
Format
Mobile-friendly satisfaction survey with ratings
Prompt size
323 chars
Example survey structure
Mobile-friendly satisfaction survey with ratings
Ship, sailing date, and cabin category
Rate each part of your cruise
What influenced this rating?
Which experience stood out?
Future cruise interests
Suggested routing tags
Service follow-up
Excursion feedback
Future cruise interest
Ask for ship, sailing date, and cabin category before satisfaction questions so every score has useful context.
Step 1
Identify
ship, sailing, cabin, and party context
Step 2
Rate
touchpoints from booking through disembarkation
Step 3
Explain
comments appear when a score needs context
Step 4
Route
follow-up requests reach the right team
Feedback with voyage context
Generic questions blur different ships, itineraries, cabins, and excursions. Structured voyage details make feedback easier to sort.
Show excursion or kids-club questions only to passengers who used them, and contact fields only when follow-up is requested.
Use consistent scales, then reveal a focused comment box for a rating worth understanding.
Tag research, compliments, future-trip interest, and issues needing a response for the appropriate team.
For every feedback moment
A post-trip survey serves a different purpose from an onboard check-in. Start with the moment closest to your decision.
Measure the journey from reservation and embarkation through cabin, dining, entertainment, ports, and departure.
Offer a brief QR survey during the sailing, with optional contact details for follow-up.
Connect ratings to a port and activity, then cover the guide, transport, pace, and instructions.
Learn whether the recommendation fit and collect preferences for the next trip.
Survey workflow
Generate a structure, tailor it to the sailing, publish a link or QR code, and route responses.
Name the cruise, itinerary, passengers, timing, and decision, such as dining changes or excursion demand.
Add real venues, cabins, ports, and activities, then branch to services each passenger used.
Publish a link, embed it in a message, or place a phone-friendly QR code onboard.
Filter by ship, sailing, cabin, venue, or port and route each response.
Focused vs generic
Choose based on whether you need a quick mood check or voyage-specific insight.
Field guide
Keep results specific without asking passengers about experiences they never had.
Voyage profile
Use structured identifiers and current dropdown options so each response is sortable by trip.
Booking & arrival
Cover the information and handoffs that shaped expectations before boarding.
Onboard experience
Use scannable sections and a not-used option so passengers rate only services they experienced.
Ports & excursions
Ask for the exact port and excursion before ratings, and repeat the block for another activity.
Comments & follow-up
Trigger a focused comment for the selected touchpoint and let passengers request a response.
Future preferences
Keep research separate from satisfaction; current enjoyment and next-trip preferences are different signals.
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Open toolFAQ
Practical answers for cruise lines and travel advisors collecting passenger feedback.
A cruise survey asks passengers about a sailing and future travel preferences. It can cover reservations, embarkation, cabins, dining, entertainment, service, ports, excursions, and disembarkation. Voyage fields connect answers to the right ship and itinerary.
Ask for sailing context, consistent experience ratings, a not-used choice, focused explanations, the best moment, one improvement, and future preferences. Keep contact requests separate from anonymous feedback.
Keep it as short as your decisions allow. Show core questions to everyone and conditionally display excursions, kids programs, dining, accessibility, or follow-up details. Use clear sections and a progress indicator.
Yes. Duplicate and tailor the survey, or use dropdowns and conditional sections in one version. Preserve a consistent core scale when comparing sailings.
Yes. If a passenger wants a response, reveal name, cabin, contact method, and a private explanation. Route requested contacts separately from research feedback.
Yes. Ask whether the recommendation fit, evaluate booking support, capture trip highlights, and collect next-trip preferences. Let clients explicitly request a planning call.
Yes. Makeform provides unlimited free forms and responses for generating, editing, publishing, and collecting cruise survey submissions. The paid tier removes the Makeform badge.
Use a direct link, website embed, post-cruise email, or onboard QR code. Onboard access suits pulse feedback; a later message suits a complete trip review.
Turn passenger memories into organized feedback.
