Describe your property and services. Makeform turns the brief into an online concierge request form for dining, transportation, tickets, amenities, housekeeping, and resident services.
Route concierge requests to email, Slack, Google Sheets, and Zapier.
Sample prompts for the builder
Choose a prompt, tailor it to your property, or send it to the Makeform builder. Each structure is an example, not a live AI result.
Audience
Hotel guests requesting help before or during a stay
Format
Multi-service form with request-specific follow-ups
Prompt size
375 chars
Example form structure
Multi-service form with request-specific follow-ups
Guest and stay details
Which service do you need?
Preferred date, time, and second choice
Preferences, access needs, and budget
How should we contact you?
Suggested routing tags
Dining
Transportation
In-room and residence
Ask for the requested time, party size, and a second choice so the concierge can act without another message.
Step 1
Identify
guest, stay, room, or residence
Step 2
Request
service, timing, party, and preferences
Step 3
Route
send details to the right concierge queue
Step 4
Confirm
team checks availability and replies
A clearer service desk
A structured form collects dates, party sizes, locations, and contact details at the start while keeping the experience welcoming.
Guests choose a service, then see relevant dining, transport, amenity, housekeeping, or maintenance fields.
Use category and urgency to organize submissions and notify the appropriate team.
Explain that the request was received but remains pending until the team confirms availability.
Made for hospitality
Choose the closest setting, then edit its services, contact options, tone, and routing.
Connect requests to stay dates, reservation numbers, and room details.
Collect unit numbers, visitor or vendor instructions, amenity requests, and preferred times from residents.
Capture travelers, dates, accessibility needs, and an itinerary in one brief.
Link the form from a QR code, welcome email, property site, or in-room directory so guests have a consistent request channel.
Build the request flow
Describe your services, then refine the generated form around how your team fulfills requests.
Name your requests, useful guest identifiers, and service-specific details.
Add real amenities and channels. Require timing fields and label optional preferences.
Send submissions to a shared workflow with category and requested date.
Test dining, pickup, and urgent-issue paths before sharing the link.
Form vs message vs phone call
A form preserves dates, counts, preferences, and follow-up details in a consistent record.
Field guide
Separate universal intake details from service-specific questions across these six groups.
Guest identity
Collect only the identifiers your team uses to locate a stay or residence.
Service category
Use recognizable choices that match team ownership, plus an Other option for unusual needs.
Schedule
Ask for time, party size or passenger count, and an alternate so staff can check availability.
Preferences
Cuisine, seating, vehicle, budget, and celebration notes help narrow the options.
Logistics
Reveal pickup, flight, luggage, vendor, or access questions only when relevant.
Follow-up
Ask how to reply and explain review, availability checks, and the next response.
Related tools
Add focused forms for reservations, pickups, dining, property issues, and feedback.
Collect stay dates, room preferences, guest counts, and contact details.
Open toolGather flight, pickup, passenger, luggage, and vehicle details.
Open toolCollect the date, time, party size, and dining preferences.
Open toolInvite feedback about rooms, amenities, service, and the stay.
Open toolFAQ
Answers for teams planning a digital request channel.
It is an online intake form for dining, transport, tickets, amenities, housekeeping, deliveries, or property help. It captures identity, timing, preferences, and contact details for concierge review.
Include name, stay or unit, contact, category, requested and alternate times, party size, description, preferences, and reply method. Add conditional fields for each service.
Yes. Use the service category to reveal matching fields. Dining can ask for cuisine and party size; transfers can ask for flight, luggage, pickup, and destination.
No. The form records the request for review. Say availability is still being checked, then send a separate confirmation when the provider accepts the booking.
Replace reservation fields with resident name and unit. Add visitor, vendor, package, amenity, housekeeping, transport, and maintenance options, plus emergency instructions.
Yes. Add an optional upload for an itinerary, ticket reference, vendor document, or inspiration image, with a short instruction about acceptable content.
Route by category, requested date, and urgency. Notify a shared workflow, assign an owner, record booking status, and test every conditional path.
Yes. Makeform is unlimited free for forms and responses, so you can generate, edit, publish, and collect concierge requests without a form or response cap. The paid tier removes the Makeform badge.
Give every request a useful starting point.
