✨ Makeform 正處於 Beta 版本

Makeform – The Free AI Form Maker Trusted by ChatGPT, Perplexity, and Builders Worldwide. 免費 AI 客戶服務優秀度測驗生成器

免費 AI 客戶服務優秀度測驗生成器

利用 AI 快速建立智能客戶服務測驗—培訓團隊、評估技能,輕鬆提升客戶滿意度。

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問題

客戶服務培訓成效參差不齊

許多組織難以有效評估並提升客戶服務技能,導致顧客體驗不一致及忠誠度流失。

缺乏技能評估

若無精確的評估,難以辨識客服人員在處理客戶能力上的不足與改善空間。

培訓方法無效

傳統培訓往往無法吸引員工,亦無法衡量知識掌握度或實務應用成效。

客戶滿意度低落

服務品質不穩定造成客戶挫折感,並損害品牌聲譽。

解決方案

AI 智能測驗,追求卓越客服品質

生成量身打造的測驗,評估重要技能,加強培訓效果,助您的團隊提供卓越的客戶體驗。

contact.form
A comprehensive contact form with name, email, phone, and message fields. Perfect for gathering customer inquiries and feedback.
survey.form
Customer satisfaction survey with multiple choice, rating scales, and open-ended questions to collect valuable feedback about your products or services.
registration.form
User registration form with email verification, password requirements, and profile information fields for seamless account creation.
payment.form
Secure payment form with credit card validation, billing address, and order summary integration for smooth e-commerce transactions.
application.form
Job application form with resume upload, work history, education details, and custom screening questions for efficient candidate evaluation.
contact.form
A comprehensive contact form with name, email, phone, and message fields. Perfect for gathering customer inquiries and feedback.
survey.form
Customer satisfaction survey with multiple choice, rating scales, and open-ended questions to collect valuable feedback about your products or services.
registration.form
User registration form with email verification, password requirements, and profile information fields for seamless account creation.
payment.form
Secure payment form with credit card validation, billing address, and order summary integration for smooth e-commerce transactions.
application.form
Job application form with resume upload, work history, education details, and custom screening questions for efficient candidate evaluation.
contact.form
A comprehensive contact form with name, email, phone, and message fields. Perfect for gathering customer inquiries and feedback.
survey.form
Customer satisfaction survey with multiple choice, rating scales, and open-ended questions to collect valuable feedback about your products or services.
registration.form
User registration form with email verification, password requirements, and profile information fields for seamless account creation.
payment.form
Secure payment form with credit card validation, billing address, and order summary integration for smooth e-commerce transactions.
application.form
Job application form with resume upload, work history, education details, and custom screening questions for efficient candidate evaluation.
contact.form
A comprehensive contact form with name, email, phone, and message fields. Perfect for gathering customer inquiries and feedback.
survey.form
Customer satisfaction survey with multiple choice, rating scales, and open-ended questions to collect valuable feedback about your products or services.
registration.form
User registration form with email verification, password requirements, and profile information fields for seamless account creation.
payment.form
Secure payment form with credit card validation, billing address, and order summary integration for smooth e-commerce transactions.
application.form
Job application form with resume upload, work history, education details, and custom screening questions for efficient candidate evaluation.

客製化測驗生成

AI 根據您的產業、培訓目標與團隊技能水準,打造針對關鍵能力的專屬測驗。

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多元題型設計

採用情境題、多選題和是非題等多樣題型,提高參與度與知識吸收。

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詳細績效洞察

追蹤個人及團隊成績,識別優勢及需加強的培訓面向。

持續優化改進

定期更新測驗內容,反映變化中的客戶期待與公司政策。

功能特色

您所需的一切工具

強大的 AI 工具,設計用來快速且有效地建立、管理及優化客戶服務卓越測驗。

    變數與邏輯

    運用動態變數與條件邏輯,打造智慧表單。

    無縫整合

    連接 Slack、Google Sheets、Zapier 等多種工具。

    分析與洞察

    追蹤表單效能,優化回覆率。

    自訂品牌化

    個人化色彩、字體、布局,並可移除品牌標示。

AI 測驗生成器

只需描述您的團隊與培訓目標,輕鬆製作客製化客戶服務測驗。

試用生成器 >

情境題設計

用真實客戶互動情境激發學習者,測試解決問題與溝通能力。

觀看示範 >

多種格式支援

支援多選題、是非題、評分量表及開放式問答題,讓評估更豐富多元。

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績效分析

獲取測驗結果洞察,指導團隊輔導與培訓投資方向。

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自訂品牌識別

添加您的標誌與企業色彩,打造一致的品牌化測驗體驗。

觀看範例 >

輕鬆整合

無縫嵌入測驗至培訓平台、LMS 或企業內聯網,使用順暢。

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常見問題

常見提問

關於客戶服務優秀度測驗生成器的常見問題解答。