Describe your utility's intake rules. Makeform creates an online request that directs residents to new service, transfer, or shutoff questions and gathers details for staff review.
Send water service requests to Google Sheets, Slack, and Zapier.
Sample prompts for the builder
Choose a request type, tailor the prompt, or send it into the Makeform builder.
Audience
Residents moving into a property in the service area
Format
New-account intake with occupancy and meter-access details
Prompt size
266 chars
Example form structure
New-account intake with occupancy and meter-access details
Service address
Applicant and contact details
Owner or tenant?
Move-in and requested start dates
Meter-access instructions
Suggested routing tags
New service
Transfers
Shutoffs
Use a requested effective date; staff can confirm scheduling after review.
Step 1
Select
resident chooses start, transfer, or stop
Step 2
Identify
account, contact, and property details
Step 3
Schedule
requested date and meter access
Step 4
Route
staff receives a complete intake record
One front door for service changes
A guided form identifies whether to open, transfer, or close an account and gathers the right addresses and dates.
Conditional paths show applicants only relevant questions and collect account details from existing customers.
Required address, occupancy, contact, and meter-access fields reduce follow-up.
Request-type tags and submission notifications help the right utility team distinguish starts, coordinated transfers, and shutoffs.
Resident-friendly intake
Use plain labels and relevant follow-up questions so residents understand what is requested and utility staff can review the same consistent record.
Gather applicant contact, service address, occupancy date, owner or tenant status, requested start date, and meter access.
Pair the old address and stop date with the new address and start date so both sides of a move stay together.
Collect the requested stop date, service location, account reference, forwarding address, and final access instructions.
Send residents a copy of what they submitted while making clear that utility staff will confirm processing and timing.
Build the intake workflow
Match questions, routing, and confirmation language to how staff process service changes.
List accepted request types and the scheduling instructions residents should see.
Require account numbers for current customers, two addresses for transfers, and forwarding details for shutoffs.
Add tags, preferred contact, and notifications for the staff reviewing each request type.
Publish the form and send a receipt that does not imply the date is confirmed.
Intake channel comparison
Phone and email remain useful for unusual cases, but a generated form creates a consistent starting record for routine water service changes.
Field guide
Use conditional logic to keep each path short while collecting the details staff need.
Requester
Collect the applicant or account holder name, contact, and preferred method. Ask current customers for an account reference.
Property
Use structured service-address fields. Ask whether the requester owns or rents and which property type applies.
Transfer
Group the current stop details and new start details separately so staff can distinguish both sides of the move.
Timing
Label dates as requested and explain that staff will confirm them after review. Add moving dates when useful.
Meter access
Ask where the meter is and whether gates, pets, locks, or site contacts affect access. Allow an optional photo.
Review
Show a summary, collect an accuracy confirmation, and explain the next review step without implying approval.
Related tools
Pair water-service intake with address, maintenance, and general request forms using existing Makeform tools.
Collect consistent address details before an account or service record is updated.
Open toolHandle mailing-address changes that do not require a water-service transfer.
Open toolCreate a broader intake path for service needs outside the water workflow.
Open toolRoute repair details, location information, and supporting photos to maintenance staff.
Open toolGather repair requests from residents with a clear description and property location.
Open toolRequest structured address information when an existing record is incomplete.
Open toolFAQ
Practical answers for utility teams moving routine start, transfer, and shutoff requests online.
It is an online intake for residents asking a utility to start, transfer, or stop water service. It collects the request type, account or applicant details, addresses, dates, and access information for staff review.
Include requester contact, service address, request type, and requested date. Existing customers may need an account number. Transfers need old and new addresses; shutoffs often need a forwarding address. Add occupancy, meter-access, and attachment fields as needed.
Yes. Ask the request type first, then show a matching conditional path: occupancy questions for new service, two address groups for transfers, or forwarding and access questions for shutoffs.
Label the field as a requested start, transfer, or shutoff date. Display scheduling instructions and explain that staff will confirm timing separately, so a receipt is not mistaken for an appointment.
Yes. Add file uploads for documents used in your review or photos showing a meter location or access issue. Label what is requested and avoid unnecessary files.
Yes. Tag submissions by new service, transfer, or shutoff and notify the appropriate inbox. Responses can also go to Google Sheets, Slack, or connected apps through Zapier.
Yes. Makeform provides unlimited free forms and responses, so you can generate, edit, publish, and collect resident requests without a response cap. The paid tier removes the Makeform badge.
Only if submission actually confirms that outcome. Otherwise, confirm receipt, repeat the requested date, provide a contact path, and say staff will confirm the effective date after review.
Turn move-related calls into complete requests.
