Describe your venue and what visitors should rate. Makeform creates a focused form with experience scores, comments, and optional follow-up details.
Send visitor responses to Slack, Google Sheets, and Zapier.
Sample prompts for the builder
Choose a prompt for your setting, edit it, and send it to the Makeform builder.
Audience
Museum guests leaving an exhibition
Format
Two-minute exit survey with ratings and comments
Prompt size
296 chars
Example form structure
Two-minute exit survey with ratings and comments
Which exhibition did you visit?
Rate arrival, staff, exhibits, and accessibility
What stood out during your visit?
What could we improve?
May we contact you about your feedback?
Suggested routing tags
Positive experience
Needs follow-up
Facilities issue
Ask about a specific touchpoint before requesting a general comment.
Step 1
Visit
guest experiences the space or service
Step 2
Rate
short scores capture key touchpoints
Step 3
Explain
comments add context to the rating
Step 4
Act
responses reach the right venue owner
Feedback that points somewhere
An overall score shows how a visit felt. Touchpoint questions show managers where the experience changed.
Use one scale for arrival, staff, facilities, content, and overall experience so responses are easy to compare.
Show a comment box after a low rating, or reveal questions based on the visitor's selection.
Route facilities and service comments to their owners, while keeping contact details optional.
Designed for real visits
Choose a setting, then add the rooms, services, or exhibits visitors encounter.
Ask about exhibitions, staff, accessibility, amenities, and memorable moments.
Measure directions, check-in, wait time, meeting spaces, and welcome.
Collect feedback on entry, wayfinding, seating, facilities, staff, and comfort.
Branch by service, then ask about access, cleanliness, support, and unmet needs.
Build and share
Move from a plain-language brief to a form visitors can open while the visit is fresh.
Name the setting, visitor types, touchpoints, and decisions the responses should support.
Choose one scale, shorten mobile labels, and add conditional follow-ups where needed.
Share a link, embed the form, or place a QR code near the exit or reception desk.
Read scores with comments, tag themes, and direct issues to the appropriate manager.
Choose the right format
A shared question set makes feedback comparable and includes visitors who may not speak to staff.
Field guide
Use these six sections as a checklist, keeping only fields that help interpret and act on feedback.
Visit context
Ask when and why the person visited. This connects comments to the right program, exhibition, or reception period without requiring identity.
Core ratings
Apply one labeled scale consistently. Rate only touchpoints your team can influence, such as entry, staff, cleanliness, comfort, content, and accessibility.
Conditional detail
Tie follow-ups to low scores and branch by visit type, so each visitor sees only relevant questions.
Open comments
Ask what worked and what would improve a future visit. Keep written answers optional so every respondent can finish quickly.
Contact choice
Allow anonymous responses. If replies are available, request permission before showing name and email fields.
Internal routing
Assign facilities, accessibility, service, and programming comments to different owners. Categories simplify the handoff while preserving the explanation.
Related tools
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Open toolFAQ
Practical answers for venue, museum, office, and facility managers setting up a useful visitor survey.
It is a short survey for guests of a venue, museum, office, attraction, or public facility. It records visit context, ratings for important touchpoints, and comments about strengths or improvements.
Ask the visit date, service used, overall rating, and a few actionable ratings such as arrival, staff, cleanliness, accessibility, or comfort. Finish with what went well, what should improve, and optional follow-up permission.
For a QR-code exit form, ask five to eight core questions. Use conditional logic for extra detail so a smooth visit is quick to report while a visitor flagging a problem can explain it.
Yes. Keep identity fields optional. Ask whether the visitor wants follow-up, then show contact fields only when they agree. This preserves anonymity while providing a clear way to request a reply.
Use one scale with clear endpoint labels and include not applicable when needed. Keep overall experience separate from individual touchpoints so a specific issue remains visible beside a positive overall score.
Place a QR code near exits or reception, share the link after a visit, or embed the form online. State what it opens, estimate completion time, and test it on a phone.
Yes. Makeform provides unlimited free forms and responses, including generating, editing, publishing, and collecting feedback without a response cap. The paid tier removes the Makeform badge.
Send responses to a shared inbox or sheet, tag topics, and assign owners for facilities, programming, accessibility, or service. Route requested replies promptly and record what was reviewed.
Learn from the visit while it is still fresh.
