Describe the headset, experience, and audience. Makeform creates an editable post-session survey for comfort, immersion, controls, technical issues, and overall reactions.
Route VR session feedback to Google Sheets, Slack, and Zapier.
Sample prompts for the builder
Choose a prompt, adapt it, or send it to the Makeform builder.
Audience
First-time and returning arcade visitors
Format
Two-minute mobile survey with ratings and comments
Prompt size
255 chars
Example survey structure
Two-minute mobile survey with ratings and comments
Which game and headset station did you use?
How comfortable was the headset?
Did you experience a technical problem?
How likely are you to visit again?
What should we improve?
Suggested routing tags
Comfort follow-up
Technical issue
Positive session
Ask about comfort separately because a high fun score can hide headset-fit problems.
Step 1
Identify
session, headset, build, and audience
Step 2
Measure
comfort, controls, immersion, and support
Step 3
Explain
comments add context to each score
Step 4
Route
issues reach operations or the product team
Feedback with session context
A satisfaction score cannot distinguish content, headset, control, and tracking problems. Layer questions so each response suggests a next step.
Record experience, station, headset, time, or build so repeated problems can be grouped by setup.
Use separate scales for comfort, controls, immersion, staff support, and overall reaction.
Classify problems as equipment, software, content, or service to organize review.
Designed around the session
Choose the closest setting, then match its language, scales, and identifiers to your session.
Measure enjoyment, wait time, briefing, comfort, faults, and intent to return.
Pair task completion with difficulty, confidence, interaction clarity, and confusing moments.
Capture group size, teamwork, fit, staff help, and disruptions to shared play.
Separate learning and confidence from hardware, accessibility, and usability concerns.
Survey workflow
Ask while controls, comfort, and standout moments are fresh. Reveal detail only when useful.
Name the title, hardware, audience, and decision the answers will inform.
Put identifiers first, use consistent scales, then ask about one problem and improvement.
For discomfort or faults, ask about timing, severity, station, and resolution.
Group responses by experience, build, device, visit type, or issue.
One score or diagnostic survey
Balance quick completion with enough context to separate design, equipment, and service issues.
Field guide
Six field groups keep the survey quick and specific.
Session context
Connect responses to relevant conditions. Prefer a booking code or study ID when a name is unnecessary.
Comfort
Enjoyment and discomfort can coexist. Ask about comfort neutrally without making a medical assessment.
Controls & usability
Ask about controls, movement, object selection, prompts, and recovery. Relate research ratings to assigned tasks.
Immersion & content
Separate engagement from equipment quality to clarify pacing, challenge, narrative, and memorable moments.
Technical performance
Ask what happened, where, on which station, and whether a restart or staff help resolved it.
Outcome & follow-up
Close with an overall rating and one improvement. Collect contact details only for requested replies.
Related tools
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Open toolGather version-specific reactions from recurring testers.
Open toolFAQ
Practical answers for arcade operators and UX researchers preparing post-session feedback.
It is a questionnaire completed after a VR game, attraction, prototype, or simulation. It links session context to feedback on comfort, controls, immersion, technical quality, and improvements.
Ask about the game, station, briefing, headset fit, controls, immersion, faults, staff support, satisfaction, and intent to return. Finish with one improvement question.
Keep an arcade exit survey short, with follow-ups only for discomfort, faults, or contact requests. A moderated UX study can add task-specific ratings.
Ask neutrally whether discomfort occurred, when it began, and whether the person paused or stopped. Keep it separate from enjoyment and do not offer diagnosis or medical advice.
Yes. When someone reports an issue, show follow-ups for type, station, scene, timing, frequency, and impact. Collect contact details only when a reply is requested.
Not necessarily. A study ID can connect responses to notes without a name. Collect only identifiers needed for analysis or follow-up, and explain their purpose.
Yes. Makeform offers unlimited free forms and responses. You can generate, edit, publish, and collect responses; the paid tier removes the Makeform badge.
Use fixed values for experience, station, device, and build. Keep scales consistent and categorize technical issues. Filter or export responses to compare patterns, then read comments for context.
Capture the session while it is still vivid.
