Describe the vendor relationship. Makeform builds a focused survey with role-aware questions, consistent scales, follow-ups, and practical next steps.
Route responses to Slack, Google Sheets, and Zapier.
Sample builder prompts
Choose a prompt, adapt it, or send it to the Makeform builder. The structure shown is an example, not a live AI result.
Audience
Procurement owners rating active suppliers
Format
Scorecard survey with issue follow-ups
Prompt size
315 chars
Example survey structure
Scorecard survey with issue follow-ups
Vendor, category, and review period
Rate quality, delivery, and accuracy
Rate responsiveness and issue resolution
What explains this low rating?
Renewal confidence and next action
Suggested routing tags
Strong partnership
Follow-up needed
Renewal review
Name the period, service, or contract being rated so an old incident does not distort the score.
Step 1
Frame
choose direction, relationship, and review period
Step 2
Measure
use comparable scales and role-specific questions
Step 3
Explain
collect context behind strong and weak ratings
Step 4
Act
assign follow-ups and revisit agreed improvements
Better partnership signals
Connect ratings to an engagement, explain score changes, and give procurement a manageable next step.
Keep core topics on one labeled scale so reviewers interpret scores consistently across vendors and periods.
Build a buyer evaluation, vendor-experience survey, or role-based two-way review.
After a low rating, capture the affected work and follow-up owner.
Four useful survey moments
Start with the review moment instead of reusing one generic questionnaire.
Track delivery, quality, support, and resolution patterns in time to improve them.
Separate deliverable, budget, schedule, and handoff feedback.
Let suppliers assess briefs, access, changes, invoices, and payments.
Combine evidence, concerns, confidence, and required improvements.
Survey workflow
Define the relationship, generate concise questions, test routing, and assign actions.
Name the respondent, side, review period, and decision the result will inform.
Remove irrelevant topics, label scale endpoints, add not applicable, and use observable measures.
Show explanations after low scores, role-specific blocks, and a private contact option.
Share one link, route responses, compare themes, and record owned actions.
Choose the right method
Create comparable input while preserving space for evidence and discussion.
Field guide
Six sections turn sentiment into evidence for supplier reviews and improvement plans.
Respondent context
Capture role, business unit, category, and relationship length. Make names optional when candor matters and explain who reviews feedback.
Review frame
State the order, period, milestone, or service under review so respondents rate the same work.
Core dimensions
Use observable dimensions. Buyers can rate quality and delivery; vendors can rate planning, changes, access, invoices, and payments.
Scale design
Use one scale with defined endpoints. Include not applicable instead of forcing guesses about unseen services.
Evidence and explanation
After a weak score, ask for an example, affected milestone, and desired change rather than requiring an essay after every rating.
Action and follow-up
Collect the top improvement, renewal confidence, and follow-up preference. Internally add an owner and review date.
Related tools
Pair feedback with supplier evaluation, onboarding, inquiries, and stakeholder surveys.
Build a supplier scorecard for performance reviews.
Open toolAdapt a satisfaction framework for clients evaluating a service provider relationship.
Open toolMeasure internal experiences of shared services.
Open toolOrganize the steps and information needed after a vendor is selected.
Open toolCollect operational contacts and setup details through the historical onboarding tool URL.
Open toolRoute vendor questions to the right team before they become partnership friction.
Open toolFAQ
Practical answers for procurement teams and vendor managers designing two-way feedback.
It is a structured questionnaire about a commercial relationship. Buyers can assess supplier quality, delivery, service, and value; vendors can assess buyer planning, communication, changes, invoices, and payments. State the direction and review period.
Ask about observable quality, accuracy, delivery, responsiveness, issue resolution, communication, escalation, and value. Capture the vendor, period, and role; request examples after low ratings and one priority improvement.
Yes. Ask about briefs, forecasts, access, changes, invoice approval, payments, and communication. Make identity optional when appropriate, offer private follow-up, and include only matters suppliers can observe.
Optional anonymity can surface sensitive friction; identified feedback helps resolve a specific order or invoice. Make names optional, keep relationship context, and let respondents request private follow-up.
Use one labeled five-point satisfaction scale, define both endpoints, and include not applicable. Avoid mixing satisfaction, agreement, and performance labels in one matrix.
Survey after onboarding, at milestones, after significant issues, before renewal, or quarterly for important relationships. Only survey as often as the team can review and act on responses.
Yes. Makeform provides unlimited free forms and responses, so you can generate, edit, publish, and collect feedback without a response cap. The paid tier removes the Makeform badge; it does not unlock basic survey use.
Review themes by period and role, verify serious issues, and choose a few actions. Assign internal owners and review dates, share appropriate changes, and revisit them at the next business review.
Turn partnership friction into a focused conversation.
