Client and site
Identify who and where.
Collect the organization, requester, address, site contact, and precise machine area.
- Organization, requester, email, and phone.
- Address, building, floor, and machine area.
- Access hours and check-in notes.
Describe your vending routes and service process. Makeform creates one client-facing form for restocks, machine faults, and placement requests, with details your dispatcher needs.
Send vending requests to Slack, Google Sheets, and Zapier.
Sample prompts for the builder
Choose a prompt, customize it, or send it to the Makeform builder. Each example can be adapted to your operation.
Audience
Office and facility contacts requesting a refill
Format
Restock order and quantities
Prompt size
301 chars
Example form structure
Restock order and quantities
Client, contact, and service address
Machine asset number and type
Which products need restocking?
Requested quantities and service window
Photo of current product rows
Suggested routing tags
Restock needed
Repair dispatch
Placement lead
Ask for both the site and machine asset number so dispatch can identify the correct equipment.
Step 1
Identify
client, location, and machine asset number
Step 2
Classify
restock, repair, placement, or other service
Step 3
Dispatch
priority, access notes, and requested visit window
Step 4
Complete
service record and client follow-up in one trail
A cleaner service queue
A vague voicemail leaves the route team guessing. A structured form captures the service, machine location, and what the driver or technician should bring.
Show product fields for restocks, fault details for repairs, and site questions for placement inquiries.
Location and asset-number fields distinguish machines at the same property before a visit is assigned.
Route each submission and its attachments to restock operations, technicians, or placement sales.
Built around vending operations
Choose a workflow, then edit product lists, machines, priorities, and internal labels.
Capture empty selections, quantities, preferences, photos, and access times.
Classify payment, cooling, power, display, and dispensing issues with evidence.
Collect traffic, space, power, access, product mix, and installation timing.
Choose a property, identify machines, add account references, and name the site contact.
Form-building workflow
Describe your process, inspect the generated fields, and connect each service type to its team.
List the machines, products, locations, and request types you support.
Add assets and products, require locations, and show conditional service questions.
Confirm receipt and alert the dispatcher, driver, technician, or placement team.
Review recurring faults, requested products, pending service, and placement inquiries.
Form vs inbox vs generic ticket
A vending-specific form collects machine, inventory, fault, access, and scheduling details.
Field guide
Give operations details to plan products, parts, travel, access, and follow-up.
Client and site
Collect the organization, requester, address, site contact, and precise machine area.
Machine identity
Ask for asset number, machine type, and location to resolve outdated records.
Restock details
Use product choices, quantities, and a comment field for substitutions or preferences.
Repair diagnosis
Separate payment, cooling, and dispensing faults. Ask what happened, what works, and what the display shows.
Placement qualification
Collect traffic, products, dimensions, power, and delivery access for site review.
Priority and follow-up
Collect impact and visit windows while keeping priority decisions internal.
Related tools
Connect client orders with inventory, work orders, maintenance, and repairs.
Record products and machine inventory when preparing or reconciling a route.
Open toolTurn an accepted client request into an internal assignment with labor and completion details.
Open toolCollect preventive maintenance needs and recurring equipment concerns.
Open toolCreate a focused intake path for broken machines and component faults.
Open toolDocument product-count changes after service, damage, or stock corrections.
Open toolHandle broader client requests that do not fit the vending-specific workflow.
Open toolFAQ
Practical answers for vending operators replacing calls, texts, and incomplete service emails.
It is an online form for requesting restocks, repairs, placements, relocation, removal, or account help. It collects the client, site, machine, request type, access, and timing for review and routing.
Collect the location, site contact, machine asset number, low or empty products, quantities, photos, substitutions, and access window. Selection numbers help when the client does not know a product name.
Yes. Use a request-type choice and conditional sections. Restocks show products and quantities, repairs show diagnostic fields, and placements show traffic, space, power, access, and site-photo questions.
Ask whether the machine is unavailable, whether cooling or power is affected, and the site impact. Collect error codes and evidence. Let your team set dispatch priority from those answers.
Yes. Add uploads to restock and repair paths for product rows, displays, card readers, damage, or installation areas. The assigned team receives that context with the submission.
Yes. Route restocks to operations, faults to service, placement inquiries to sales, and account questions to account managers. Keep confirmations neutral until timing and availability are reviewed.
Yes. Makeform supports unlimited free forms and responses, so you can generate, edit, publish, and collect vending service requests without a form or response cap. The paid tier removes the Makeform badge.
Yes. Add a property choice and affected machine IDs. For complex orders, repeatable sections or one submission per machine keep product, fault, priority, and completion details tied to the correct asset.
Give every vending request a clear next step.