Describe your properties and goals. Makeform turns the brief into an online tenant satisfaction survey for housing quality, repairs, communication, amenities, and renewal intent.
Route tenant feedback to Google Sheets, Slack, and Zapier.
Sample prompts for the survey builder
Choose an example, adapt it to your properties, or send it to the builder. The structure shown is not a live AI result.
Audience
Residents across several apartment communities
Format
Five-minute survey with property routing
Prompt size
294 chars
Example survey structure
Five-minute survey with property routing
Which property and building do you live in?
Rate your home and shared areas
Rate maintenance speed and repair quality
How likely are you to renew?
May our team contact you?
Suggested routing tags
Maintenance follow-up
Building concerns
Positive feedback
Rate repair outcomes separately from response speed so unresolved work is easy to identify.
Step 1
Invite
share one mobile-friendly survey link
Step 2
Measure
use consistent scales by property and service
Step 3
Route
separate urgent follow-up from general feedback
Step 4
Improve
compare themes and close the feedback loop
Better resident feedback
Separate housing, repair, communication, and shared-space ratings so property teams can see what drove the overall result.
Use the same five-point scale across service areas so results can be reviewed side by side.
Request issue details and contact information only after an unresolved repair or follow-up request.
Pair a focused comment with its rating so the property or service context remains clear.
Survey moments
A yearly benchmark and repair follow-up answer different questions. Match the survey to the decision and audience.
Measure housing, services, value, and renewal intent by property.
Check resolution, communication, courtesy, and repair quality soon after service.
Ask new tenants about handoff, readiness, keys, information, and unfinished work.
Collect targeted input on an amenity or proposed building improvement.
Survey workflow
Define the audience, build focused questions, and route responses to the right property team.
Specify an annual benchmark, move-in check, or repair follow-up plus the buildings and tenants involved.
Keep scales consistent, add Not applicable, and reveal contact questions only for follow-up.
Share by email, text, resident portal, QR code, or tablet and state the purpose and completion time.
Compare property, building, tenancy stage, and service area while avoiding identifiable small-group reports.
Survey design choices
Match timing, length, and scope to what the property team can review and improve.
Field guide
Use six focused groups so low ratings remain useful to property, maintenance, and resident-service teams.
Property context
Use property and building dropdowns. Add tenure range only when it supports a planned comparison.
Home & shared areas
Rate the unit and shared areas separately so the responsible team knows where attention is needed.
Maintenance
Measure maintenance access, timing, and resolution separately so one score does not hide the problem.
Management communication
Ask about reaching the office, receiving updates, understanding notices, and respectful service.
Comfort & safety perception
Ask about the home and common areas, provide a focused comment, and show the correct emergency contact route.
Overall outcome & follow-up
Pair the overall rating with renewal intent, one improvement priority, and optional follow-up.
Related tools
Keep complaints, repairs, inspections, applications, and broader feedback in focused workflows.
Collect a tenant concern, location, details, and requested follow-up.
Open toolRoute repair details, access preferences, and photos to maintenance.
Open toolBuild inspection checklists for findings, photos, and follow-up work.
Open toolRecord room conditions before surveying the broader move-in experience.
Open toolCollect prospective tenant information in a separate application workflow.
Open toolSurvey owners, vendors, or other customers beyond the tenant audience.
Open toolFAQ
Practical answers for property managers designing, sending, and following up on resident feedback.
It is an online questionnaire about residents' housing and services. Common sections cover unit condition, shared spaces, maintenance, communication, amenities, safety perceptions, overall satisfaction, and renewal intent.
Ask about the home, common areas, maintenance, communication, staff, amenities, and value. Finish with overall satisfaction, renewal intent, and one improvement priority. Offer Not applicable for unused services.
Include only questions tied to decisions your team can make. Keep event surveys especially short, test on a phone, and give an honest completion-time estimate in the invitation.
It depends on purpose. Optional identity can support candid portfolio feedback, while repair follow-up needs a work-order reference. Explain collection clearly and request contact details only when needed.
Combine a periodic benchmark with short move-in or maintenance surveys. Avoid repeated requests when no action is planned, and keep core questions stable for comparisons over time.
Use plain language, one idea per question, consistent scales, and property dropdowns. Explain the purpose and next step, make it mobile-friendly, and report back on actions.
Do not present the survey as an emergency channel. Show urgent contact instructions beside relevant questions. Route non-emergency issues with property, unit, details, and follow-up permission.
Yes. Makeform provides unlimited free forms and responses, including generation, editing, publishing, and collection. The paid tier removes the Makeform badge.
Turn resident feedback into a clear worklist.
