Describe your taxi service and feedback goals. Makeform creates a passenger survey with trip details, ride ratings, comments, and conditional follow-up.
Route passenger feedback to Slack, Google Sheets, and Zapier.
Sample prompts for the survey builder
Choose a prompt, adapt it to your fleet, or send it to the builder. Each structure is an example, not a live AI result.
Audience
Passengers after a taxi ride
Format
Mobile ratings with conditional comments
Prompt size
220 chars
Example survey structure
Mobile ratings with conditional comments
Trip ID and ride date
How would you rate this ride overall?
Rate the driver, pickup, vehicle, and comfort
What could we improve?
May our team contact you?
Suggested routing tags
Positive ride
Needs follow-up
Safety concern
Pass the trip ID in the survey link when possible, so passengers do not retype ride details.
Step 1
Identify
connect feedback to the right trip
Step 2
Measure
score the driver, vehicle, and ride
Step 3
Understand
collect the reason behind low ratings
Step 4
Respond
route urgent issues to the right team
Why ride-specific feedback works
A structured survey separates booking, pickup, driving, vehicle, payment, and support while the ride is fresh.
Measure punctuality, courtesy, driving, cleanliness, comfort, and value separately, so a low score has useful context.
Use conditional paths for delays, cleanliness, payment, or safety. Other passengers finish quickly.
Tag suggestions, callbacks, and safety reports differently, then notify the right owner with trip context.
Built around real taxi journeys
Choose a journey, then adapt its trip identifiers and rating dimensions to your dispatch process.
A mobile post-ride link covering the overall ride, driver, pickup, cleanliness, comfort, and fare.
Measure meeting-point clarity, arrival time, luggage handling, route, and booking accuracy.
Confirm requested support arrived, then ask about communication, boarding, comfort, and passenger priorities.
Compare booking, dispatch, receipts, and issue handling across offices or cost centers.
Survey workflow
Keep the core short, preserve trip context, and route passengers who request help.
Name the ride type and the teams that will act on responses.
Keep one overall rating, add actionable dimensions, and branch low scores into reasons and comments.
Share the link in a completion message or receipt, with a trip reference when possible.
Send results to a sheet or inbox, route callbacks, and separate safety reports from suggestions.
Feedback channel comparison
A structured post-ride survey makes recurring service dimensions easier to compare and route.
Field guide
Keep the required core compact, then reveal detailed follow-ups only when needed.
Trip context
A trip reference lets dispatch investigate without asking for a plate or driver name. Prefill known context and avoid unrelated personal details.
Core outcome
Ask for the overall score first. Label the scale endpoints and add one optional comment.
Driver service
Separate courtesy, communication, route confidence, and respect. Use neutral wording that accepts good or poor experiences.
Vehicle and pickup
Separate punctuality, meeting-point clarity, cleanliness, and comfort to distinguish dispatch, vehicle, and driver issues.
Safety and incidents
Give safety concerns a clear category, description field, and follow-up choice, then route them separately for internal review.
Recovery and analysis
For low ratings, collect a reason before comments. Sortable categories support routing, while contact permission controls direct follow-up.
Related tools
Use these tools for broader satisfaction, open feedback, transport intake, and service surveys.
Measure satisfaction across several customer journeys.
Open toolReview recurring business or contract accounts.
Open toolSeparate customer-care and service performance.
Open toolMeasure hospitality journeys that include taxi transfers.
Open toolFAQ
Taxi survey answers.
Ask for an overall rating, then measure punctuality, driver courtesy, driving, cleanliness, comfort, and value. Include a trip reference, optional comment, and conditional reason for low scores. Add booking, payment, accessibility, or luggage questions only when relevant.
Keep the mobile path to trip context, one overall score, a compact rating matrix, and an optional comment. Reveal issue categories and contact questions only after a low rating or follow-up request.
Send it soon after ride completion, while pickup, driver interaction, and vehicle condition are fresh. Put the link in a completion message, receipt, or account email. Use a periodic survey for account-level service.
Include a trip ID in the link or prefilled fields when your sending workflow supplies it. Otherwise, ask for a booking reference and ride date rather than details the passenger may not know.
Branch a low score into reasons, comments, and a contact choice. Give safety concerns a separate category and notification route. Keep enough trip context for review without unrelated questions.
Yes. Omit name and contact fields for an anonymous path, or offer optional contact for follow-up. A trip ID may still connect feedback to a ride, so explain your collection approach clearly.
Yes. Makeform provides unlimited free forms and responses. You can generate, edit, publish, and collect responses without a response cap. The paid tier removes the Makeform badge.
Use consistent scales and reasons, then send responses to an inbox or connected sheet. Tag dispatch, drivers, vehicles, billing, accessibility, and safety. Notify the responsible team when follow-up is requested.
Make every completed ride easier to learn from.
