Free spa feedback survey builder

Free AI Spa Service Survey Form Generator

Describe your spa, services, and follow-up goals. Makeform turns them into a focused spa service survey form with treatment ratings, therapist feedback, facility checks, open comments, and permission to contact the guest about an issue.

Chat input for the Makeform, best AI form builder. Press Enter to submit your request and generate a form. Use Shift+Enter to add a new line.
  • Unlimited free forms and responses
  • Editable before publishing
  • Treatment, staff, and facility ratings
  • Mobile-friendly guest follow-up
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Send spa feedback to Slack, Google Sheets, and Zapier.

Sample prompts for your spa survey

Choose a starting point, adjust the details, and send the prompt into the Makeform builder. Each example shows a practical survey structure.

Prompt ready

Audience

Guests after massage, facial, or body services

Format

Short post-visit rating survey

Prompt size

224 chars

Brief qualitySends to builder

Example survey structure

Short post-visit rating survey

Prompt exampleEditable in builder

Which treatment did you receive?

DropdownFirst ask
2

Rate your treatment and therapist

Rating
3

Rate cleanliness and comfort

Rating
4

What stood out or needs improvement?

Long answer
5

Would you like a manager to contact you?

Yes / no

Suggested routing tags

Suggested

Positive visit

Follow-up requested

Facility issue

Ask which service and provider the guest received before showing detailed ratings; this keeps questions relevant and makes results easier to compare.

Step 1

Visit

guest receives a treatment and uses the facilities

Step 2

Ask

a short survey arrives while the visit is fresh

Step 3

Route

low ratings and follow-up requests reach the right person

Step 4

Improve

patterns guide coaching, maintenance, and service changes

Feedback with context

Learn what happened, where, and during which service.

A single overall score hides whether the booking, treatment, staff interaction, or facility shaped the visit. Structured questions reveal the part your team can address.

Separate the experience

Rate the treatment, provider, welcome, cleanliness, comfort, and value independently instead of relying on one vague score.

Show relevant questions

Use service selection to reveal massage, facial, or facility questions only to guests who experienced them.

Make comments actionable

Pair ratings with a targeted improvement question and an optional follow-up request, giving managers useful context.

One survey, many spa formats

Shape the questions around the guest journey.

Start with the experience you offer, then keep the survey short enough to complete from a phone after checkout.

Day spas

Cover reservation, welcome, treatment quality, therapist care, relaxation, cleanliness, and intent to return.

Massage studios

Ask about consultation, pressure preference, professionalism, room comfort, privacy, and communication.

Facial and beauty services

Review consultation, comfort, explanation of steps, aftercare clarity, and the usefulness of recommendations.

Hotel and resort spas

Include check-in, changing rooms, lounges, pools, thermal areas, treatments, staff, and the overall spa journey.

Build and share

Turn a visit into useful feedback in four steps.

Describe the services you offer, refine the generated questions, publish the survey, and send responses into the workflow your team already uses.

Explore form features
01

Describe the visit

Name your treatments, providers, amenities, rating scale, and any moments where you need specific feedback.

02

Edit the question path

Remove unnecessary fields, make comments optional, and add conditional follow-up when a guest reports a problem.

03

Send it after checkout

Share a direct link by email or message, display a QR code at reception, or embed the survey on your site.

04

Review and route responses

Compare service ratings, read comments, and send requested follow-ups or facility issues to the responsible manager.

Survey design choices

Choose a format guests can finish and staff can use.

The best approach depends on whether you need a quick pulse, detailed operational feedback, or public-facing reviews.

Approach
What you learn
Best use
ApproachOne overall rating
What you learnA fast impression without detail about the cause.
Best useA lightweight pulse when response speed matters most.
ApproachLong generic questionnaire
What you learnMany data points, including questions that may not apply.
Best useOccasional research when guests expect a longer survey.
Approach
Service-aware online survey
What you learnRatings tied to the treatment, provider, facilities, and visit stage.
Best useOngoing spa improvement and timely guest follow-up.

Field guide

Six parts of a useful spa service survey form.

Use these sections as a practical checklist. Keep identifying details optional unless your team truly needs them for follow-up.

Visit context

Identify the service without friction.

Capture the date, location, service, and provider so feedback reaches the right team.

  • Treatment from your real menu.
  • Date and location.
  • Provider or prefer not to say.

Treatment

Measure the service itself.

Use one scale for consultation, comfort, preference matching, service quality, and explanation.

  • Preferences understood.
  • Comfort and attentiveness.
  • Clear aftercare explanation.

Staff

Cover care across the visit.

Separate reception and provider questions so each interaction receives useful feedback.

  • Warm, efficient arrival.
  • Respectful communication.
  • Privacy and preferences respected.

Facilities

Check spaces guests used.

Let guests select amenities, then rate only relevant rooms, lounges, or thermal facilities.

  • Cleanliness and upkeep.
  • Noise, temperature, and comfort.
  • Supplies and amenities.

Open feedback

Ask for a highlight and an improvement.

Two focused prompts reveal what to preserve and what to change.

  • Best part of the visit.
  • One improvement.
  • Detail after a low rating.

Follow-up

Offer a route back to the guest.

Collect contact details and the topic only when the guest opts in.

  • Manager follow-up choice.
  • Conditional email or phone.
  • Internal issue tag.

Related tools

Build the rest of your guest feedback workflow.

Use these live Makeform tools for broader satisfaction surveys, reviews, anonymous comments, and service-specific follow-up.

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FAQ

Spa service survey form questions

Practical answers for spa owners, guest experience teams, and location managers.

What should a spa service survey form include?

Include visit context, treatment and provider selection, ratings for service, staff, cleanliness, comfort, and facilities, plus highlight and improvement questions. Offer optional manager follow-up without requiring personal details from everyone.

How long should a post-spa survey be?

Keep the main route easy to finish from a phone. Ask service and amenity selections first, then show only relevant detailed questions. Clearly mark optional comments and contact fields.

Which rating scale works best for spa feedback?

Use a consistent five-point scale across treatment, staff, cleanliness, and comfort. Label both ends and offer not applicable when a guest did not use an amenity.

Can the survey ask different questions for massage and facial clients?

Yes. Start with a treatment dropdown and use conditional logic to show massage questions about pressure and preference matching, facial questions about consultation and aftercare, or resort-spa questions about lounges and thermal areas.

Can feedback be anonymous?

Yes. Do not require a name, contact detail, or booking number. If a guest requests contact, reveal a separate follow-up section and explain how the details will be used.

How should a spa handle low ratings in the form?

Show a specific follow-up asking what happened and which part of the visit was affected. Offer manager contact separately, then route the response internally by topic.

Is this spa service survey form generator free?

Yes. Makeform supports unlimited free forms and responses, including generating, editing, publishing, and collecting survey submissions. The paid tier removes the Makeform badge; it is not required to keep receiving feedback.

How can I share the spa survey after a visit?

Send the link by email or message, place a QR code at reception, or embed the survey on your site. State whether contact details are optional and test the route on a phone.

Turn each visit into a clearer next step.

Generate a spa service survey form guests can finish and your team can use.

Unlimited free forms and responsesTreatment, staff, and facility ratingsOptional guest follow-up
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