Describe your treatments, service standards, and follow-up process. Makeform turns them into a focused spa feedback form for ratings, treatment-specific questions, staff recognition, facility impressions, and private recovery requests.
Send guest feedback to Slack, Google Sheets, and Zapier.
Sample prompts for the builder
Choose a starting prompt, adapt the details, or send it to the Makeform builder. Each structure is an example you can edit.
Audience
Guests after any spa appointment
Format
Short mobile survey with conditional follow-up
Prompt size
292 chars
Example form structure
Short mobile survey with conditional follow-up
Which treatment did you receive?
How satisfied were you overall?
Rate your welcome, care, comfort, and value
What could we improve?
Would you like a private follow-up?
Suggested routing tags
Guest praise
Needs follow-up
Treatment insights
Ask which treatment the guest received before showing treatment-specific questions; a massage guest and a facial guest should not see the same follow-up.
Step 1
Invite
share after checkout while details are fresh
Step 2
Listen
capture ratings and treatment context
Step 3
Route
send concerns and praise to the right person
Step 4
Improve
review patterns by service, provider, and location
Feedback with context
Connect every score to the treatment and stage of service behind it, then give guests a considerate way to share praise or ask for help.
Branch from treatment selection so guests see only relevant questions.
Measure each service stage separately instead of hiding everything in one number.
Route requested contact to a manager without forcing every guest to identify themselves.
Built around the visit
Organize the form around moments your team can act on, from the first booking interaction through checkout and aftercare communication.
Ask about reservation ease, greeting, wait time, and expectations.
Measure listening, communication, preference checks, and respect.
Separate comfort, cleanliness, noise, and amenity impressions.
Review checkout, aftercare explanations, and response preference.
Feedback workflow
Build the core form, shape it around your treatment menu, then decide how comments and requested follow-ups reach your team.
Name your locations, common treatments, experience standards, and the people who should receive different types of feedback.
Use service selection to reveal relevant massage, facial, package, or amenity questions while keeping the main survey short.
Edit rating labels, make identity optional, explain how comments are used, and offer contact only when a guest wants it.
Send the link after checkout, embed it in a follow-up message, and direct requested follow-ups or praise to the appropriate team member.
Choosing a feedback method
Every method can collect a reaction. The useful difference is whether your team can connect that reaction to a service moment and respond appropriately.
Field guide
Six compact sections provide enough context for action while respecting the calm, personal tone guests expect from a spa.
Visit context
Capture enough context to interpret the response while keeping identity optional.
Access and arrival
Score arrival separately so it does not distort treatment feedback.
Service delivery
Use behavior-based prompts guests can answer confidently.
Environment
Individual ratings distinguish a great treatment from a facility issue.
Overall reflection
An overall rating tracks trends while targeted comments explain it.
Response preference
Let guests decide whether and how the team may contact them.
Related tools
Build complementary forms for appointments, consultation, and broader satisfaction research using live Makeform tools.
Create a flexible customer comment and follow-up form for services beyond the treatment room.
Open toolMeasure the broader guest experience with structured satisfaction questions.
Open toolCollect preferences and relevant intake details before a facial appointment.
Open toolPrepare for wellness consultations with an organized questionnaire.
Open toolCollect reservation details and service choices before guests arrive.
Open toolCreate a client-focused survey for recurring service relationships.
Open toolFAQ
Practical answers for spa owners and managers designing a considerate post-visit survey.
It is a post-visit survey about a guest's treatment and service experience, covering ratings, comments, and optional private follow-up.
Ask which service the guest received, then rate the parts your team can improve: reservation ease, arrival, listening and communication, room comfort, cleanliness, value, and overall satisfaction. Finish with one specific improvement question and an optional follow-up request.
Keep the common path brief on a phone. Use conditional questions so each guest sees only relevant prompts, then finish with focused comments and optional contact.
Yes. Keep identity optional, then show contact fields only when a guest requests a response. Anonymous submissions can still include treatment and location context.
Yes. Start with a treatment dropdown or checkbox list, then use conditional logic to show relevant branches. Massage guests can rate pressure communication, facial guests can review consultation and aftercare explanations, and package guests can comment on transitions between services.
Follow a low score with a neutral comment prompt and an optional request for private contact. Route requested follow-ups to the responsible manager with the visit context attached. Avoid promising a particular outcome in the form; set a clear internal process your team can consistently follow.
Yes. Makeform is unlimited free for generating, editing, publishing, and collecting responses. The paid tier removes the Makeform badge; it is not required to keep using the form.
Share it soon after checkout by receipt, QR code, thank-you message, or email while the visit is still easy to remember.
Turn every visit into a clearer next step.
