Describe your community, its facilities, and the decision at hand. Makeform creates a focused resident feedback form with ratings, follow-up questions, optional anonymity, and routing details.
Route resident responses to email, Slack, Google Sheets, and Zapier.
Sample prompts for the builder
Choose a complete prompt, adapt it, or send it to the Makeform builder.
Audience
Residents evaluating shared spaces and management services
Format
Short quarterly pulse with conditional comments
Prompt size
386 chars
Example form structure
Short quarterly pulse with conditional comments
Building and length of residency
Rate facilities and resident services
What led to this low rating?
Which improvement matters most?
May the property team contact you?
Suggested routing tags
Facilities
Resident services
Community ideas
Identify the building, facility, or service involved so each response has actionable context.
Step 1
Ask
focus on one decision or service cycle
Step 2
Segment
identify the relevant property or facility
Step 3
Route
send concerns to the responsible team
Step 4
Respond
close the loop with residents
Feedback you can use
Connect every rating to a place, service, and next step so teams can recognize recurring facilities problems.
Residents select services they used and see only relevant questions. Someone rating the gym need not evaluate parking.
After low ratings, conditional comments collect the location, timing, and details needed for review.
Category and property fields organize submissions while optional contact details support direct follow-up.
Fits your community
Start with the survey moment, then edit its language, scales, and routing.
Compare building-level experience with shared amenities, maintenance communication, office support, and common-area upkeep.
Collect ranked priorities, community-program ideas, and comments before budgets or meeting agendas are prepared.
Use readable choices and service-specific branches for dining, transportation, housekeeping, activities, and support.
Measure communication, disruption, accessibility, cleanup, and the finished result after repairs or renovations.
Build the feedback loop
Build around a management decision, edit each question, then share and route responses.
Name the properties and whether you are reviewing amenities, planning improvements, checking a project, or running a recurring pulse.
Use your actual buildings and services. Add follow-ups for low ratings and remove questions unrelated to the decision.
Share a link by email or portal, display a common-area QR code, or embed the form. State its purpose and response window.
Group responses by property and service, assign operational concerns, summarize themes, and tell residents what happens next.
Choose the right channel
Feedback reveals patterns and priorities; urgent or individual problems need a direct operational path.
Field guide
Six field groups turn opinions into input teams can sort and address.
Property context
Ask for the building or community area needed for analysis. Avoid a full unit or address when a broader location is enough.
Service exposure
Start with services used, then branch to relevant questions for maintenance, office support, events, parking, or amenities.
Consistent ratings
Use one labeled scale for cleanliness, reliability, communication, accessibility, or helpfulness. Add not applicable for experiences residents cannot rate.
Comments and detail
Targeted follow-ups ask what happened, where and when it occurred, what worked, or what change would help.
Priorities
Ask residents to rank a small list of realistic improvements, then explain their top choice.
Privacy and follow-up
Explain whether names are optional and who reviews responses. For follow-up, collect permission and minimal contact details.
Related tools
Use a focused form when feedback becomes a repair request, complaint, inspection, or community survey.
Gather neighborhood ideas and concerns beyond one property.
Open toolRoute a specific repair with its location, urgency, access details, and photos.
Open toolDocument a specific resident concern that needs review and follow-up.
Open toolCreate structured checks for units, common areas, safety items, and property condition.
Open toolRun a broader satisfaction survey with consistent scores and open comments.
Open toolInvite candid input without requiring residents to identify themselves.
Open toolFAQ
Practical answers for property managers, associations, and community teams designing a useful feedback process.
It gathers structured input about facilities, services, communication, events, and priorities. Unlike one repair request, it reveals patterns across residents and experiences.
Ask for the property, services used, focused ratings, what worked, what should improve, and the top priority. Add optional contact permission for follow-up.
Offer anonymity when themes matter more than individual follow-up. Let residents voluntarily provide contact details and state who reviews submissions.
Focus each pulse on one period or decision. Branching shows questions only for selected services, keeping each resident's path relevant.
Rate one criterion at a time, label the scale, include not applicable, and ask for detail after a low score. Capture property, service, location, and timing.
Yes. Use a property dropdown and conditional questions for local amenities. Keep unit details optional when household identification is unnecessary.
Yes. Makeform is unlimited free for generating, editing, publishing, and collecting responses. The paid tier only removes the Makeform badge.
Review themes by property and service, route operational issues, and protect private comments in summaries. Tell residents what was heard and what happens next.
Make every response easier to act on.
