Describe your shop and approval process. Makeform creates a repair authorization form for the customer, item, work, estimate, decisions, and signature before repairs begin.
Send approved work to Slack, Google Sheets, and Zapier.
Sample prompts for the builder
Choose a prompt, tailor it, or send it to the Makeform builder. Each structure is editable.
Audience
Service advisors requesting approval from vehicle owners
Format
Itemized estimate with line-by-line decisions
Prompt size
302 chars
Example form structure
Itemized estimate with line-by-line decisions
Customer and vehicle details
Repair order and current mileage
Approve each recommended repair
Estimated total and authorization deadline
Customer authorization
Suggested routing tags
Authorized
Partially approved
Declined
Separate required work from recommended work and give each line its own approve or decline choice, price, and notes.
Step 1
Diagnose
record the item, concern, and findings
Step 2
Estimate
itemize parts, labor, fees, and tax
Step 3
Authorize
customer approves all or selected work
Step 4
Route
send the decision to the repair team
Approval before work
Show the findings, estimated cost of each repair, and exactly which work the customer selects.
Break parts, labor, fees, and repairs into lines customers can approve individually.
Place approve, decline, spending-cap, acknowledgment, and signature fields beside the work.
Tag complete, partial, and declined responses and route each to the repair-order owner.
Common repair workflows
Choose a scenario, then customize its fields and approval rules.
Vehicle, concern, findings, costs, completion window, and approve-all option.
Original total, new work, photos, price change, delay, and another decision.
Model, serial number, diagnosis, trip charge, estimate, parts availability, and access notes.
Asset ID, repair choices, purchase order, spending cap, downtime, and business contact.
Build the approval flow
Generate the structure, add the estimate, and publish a mobile-friendly authorization link.
State what you repair, who authorizes it, how estimates work, and whether line-by-line approval is allowed.
Add identifiers, findings, costs, tax, a spending cap, schedule impact, and acknowledgment text.
Share the published link so the estimate, choices, and signature work on the customer's device.
Notify the advisor, label the status, and send the authorization to your team's workflow.
Form vs phone call vs PDF
Keep the estimate, discussion, and final choice in one readable submission.
Field guide
Use these six sections to connect the correct customer and repair order to a specific scope, estimated cost, and recorded choice.
Customer & contact
Collect customer name, phone, email, and contact preference. For business equipment, add company, billing contact, representative, and purchase order.
Asset & repair order
Distinguish each job. Auto forms may need VIN and mileage; other repairs may need model, serial number, location, and asset ID.
Findings & scope
Describe each repair plainly and separate required work from optional recommendations. Add notes and images for newly discovered issues.
Estimate & timing
Itemize parts, labor, diagnostics, supplies, freight, taxes, and fees. Identify estimates and show the schedule impact.
Approval choices
Offer approve all, decline all, or line-by-line choices. Request-a-call lets customers pause when they have questions.
Acknowledgment & signature
Put shop acknowledgment wording above a required checkbox, typed name, and signature. Keep the dated response with the repair order.
Related tools
Connect authorization with inspection, repair intake, maintenance, and warranty follow-up.
Collect vehicle concerns, repair details, and service information for an automotive workflow.
Open toolCreate structured vehicle condition and safety checks before estimating repair work.
Open toolRoute maintenance scope and cost decisions to the person responsible for approval.
Open toolGive customers or staff a consistent way to report an item that needs repair.
Open toolCapture equipment service tasks, asset details, and maintenance notes.
Open toolCollect purchase, product, issue, and supporting details for warranty review.
Open toolFAQ
Answers for advisors and repair shops setting up customer approval.
It records the customer, item, proposed work, estimated costs, and decisions before selected repairs begin. Advisors and technicians see approved, declined, and deferred lines.
Include customer contacts, repair order, item identifiers, findings, repair descriptions, parts, labor, fees, tax, estimated total, timing, decisions, acknowledgment, name, and signature. Add photos, a purchase order, or spending cap when needed.
Yes. Give each repair line a choice and show the revised estimated total. Add approve all, decline all, request a call, and defer options when useful.
Tie a supplemental form to the original repair order. Show the authorized total, new finding, evidence, added costs, revised estimate, and schedule change, then request a new decision and signature.
Yes. Add a device-friendly signature, acknowledgment, and typed name. Keep shop wording beside the decision so your team can interpret the response. Seek appropriate professional review when needed.
Yes. Add a currency field for the spending cap and explain that the shop will pause and request another authorization before exceeding it.
Yes. Makeform is unlimited free for generating, editing, publishing, and collecting responses. The paid tier removes the Makeform badge; it does not unlock additional submission capacity.
Responses reach the Makeform inbox and can go to Google Sheets, Slack, or Zapier. Tag the decision and route it to the responsible advisor or technician.
Get the repair decision before the wrench turns.
