Describe what your QA team reviews and the standards that matter. Makeform turns the brief into a quality assurance evaluation form with criteria, ratings, evidence, coaching notes, and a clear outcome.
Route completed evaluations to Slack, Google Sheets, and Zapier.
Sample prompts for the builder
Choose a prompt, adapt it to your standards, or send it to the builder. The structure is an example.
Audience
Contact center QA analysts reviewing recorded calls
Format
Sectioned scorecard with critical-failure checks
Prompt size
338 chars
Example form structure
Sectioned scorecard with critical-failure checks
Agent, reviewer, call date, and interaction ID
Greeting, listening, accuracy, and resolution
Did any critical issue occur?
Evidence and coaching notes
Overall outcome and follow-up date
Suggested routing tags
Meets standard
Coaching needed
Critical issue
Define each score so ratings stay comparable across reviewers.
Step 1
Identify
work item, reviewer, and review period
Step 2
Evaluate
criterion-by-criterion ratings and evidence
Step 3
Decide
score, critical issues, and disposition
Step 4
Improve
coaching, correction owner, and follow-up
Consistent QA reviews
A useful QA form shows what to inspect, why an item passed or failed, and who owns the next action.
Group criteria and define ratings so reviewers apply the same standard.
Capture ratings, not-applicable choices, evidence, and disposition—not an unexplained percentage.
Assign coaching or correction, set a due date, and flag critical issues.
Adaptable evaluation formats
Start with the closest review context, then replace the samples with your specifications, procedures, or service behaviors.
Evaluate listening, accuracy, required statements, resolution, documentation, and the behaviors that shape a customer interaction.
Inspect workmanship and completeness, document defects with photos, and send rework to a named owner.
Record lot and sample details, compare measurements with specifications, count defects, and choose a release disposition.
Audit data accuracy, required documents, procedural steps, calculations, and case notes without losing the supporting evidence.
Build your QA scorecard
Give the builder your subject, rubric, exceptions, and outcome, then test the form with realistic examples.
Name the work, performer, reviewer, and identifiers for the source call, job, case, or batch.
List observable criteria, rating labels, not-applicable rules, weights, and critical checks.
Run strong, borderline, and failed examples to expose vague criteria or missing evidence fields.
Share the form and use owner, due-date, coaching, and calibration fields to close the loop.
Choosing a QA method
A form keeps criteria, evidence, outcome, and follow-up together.
Field guide
Build the form around decisions your QA team must make. These six sections create a traceable review without turning every evaluation into a long narrative.
Review identity
Use structured identifiers that connect the evaluation to its source.
Rubric
Replace broad labels with behaviors or specifications a reviewer can see, hear, or measure.
Scoring
Use pass or fail for required steps and a defined scale for degrees of quality.
Critical checks
A high average can hide one serious failure. Require evidence for every critical flag.
Evidence
Ask for concise observations, a relevant timestamp or item, and useful attachments.
Outcome & follow-up
State whether the item passed, needs coaching, requires correction, or awaits review.
Related tools
Pair the evaluation with specialized review, feedback, and inspection forms.
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Open toolFAQ
Answers for QA managers building scorecards.
It is a structured scorecard for comparing a call, job, case, or product against quality criteria. It records criterion ratings, evidence, outcome, and follow-up.
Use observable requirements: verification, listening, and accuracy for calls; specifications, workmanship, function, and defects for work or products. Add identity, evidence, disposition, and follow-up fields.
Define every rating, show borderline examples, and state when not applicable is allowed. Require evidence for low scores and compare reviewers during calibration.
Treat critical checks separately so they do not disappear inside an average. State whether a critical finding changes disposition or triggers review, and require evidence.
Yes. Keep identity, criteria, evidence, outcome, and follow-up, then add call behaviors, work defects, or product specifications and lot details.
Define numeric ratings, weights, excluded items, and critical-finding rules, then test strong, borderline, and failed examples. An unsupported weighted calculation can be reviewed as a feature request.
Yes. Makeform is unlimited free for generating, editing, publishing, and collecting responses. The paid tier removes the Makeform badge; it does not unlock additional response capacity.
Route by outcome: record passes, assign coaching, give defects a correction owner and due date, and send critical issues for internal review. Track recheck or calibration status.
Make ratings explainable.
