Describe your workflow and Makeform creates a proof of delivery form drivers complete at the stop. Capture the shipment reference, recipient, result, photos, notes, time, and signature in one submission.
Send delivery records to Slack, Google Sheets, and Zapier.
Sample prompts for the builder
Choose a prompt, tailor it to your operation, or send it to the Makeform builder.
Audience
Parcel couriers confirming residential and business stops
Format
Mobile form with recipient signature and photo
Prompt size
296 chars
Example form structure
Mobile form with recipient signature and photo
Driver, route, and tracking number
What was the delivery result?
Recipient name and relationship
Delivery photo
Recipient confirmation
Suggested routing tags
Delivered
Exception
Redelivery needed
Use a required delivery-result choice before showing signature, exception, or redelivery questions with conditional logic.
Step 1
Identify
shipment, driver, route, and destination
Step 2
Check
quantity, condition, and delivery result
Step 3
Confirm
recipient name, signature, photo, and time
Step 4
Route
completed stops and exceptions to the right queue
A clearer last mile
A structured proof of delivery form connects confirmation to the shipment and makes exceptions visible to dispatch.
Require a tracking or order number, route, driver, address, and package count so staff can find the record.
Record recipient name, role, time, signature, and optional photo at the stop.
Conditional questions can open damage, shortage, refusal, access, or redelivery details only when a driver reports that outcome.
Designed around the stop
Choose a use case, then adjust identifiers, results, and confirmation requirements.
Tracking numbers, recipient relationship, delivery result, signature, and doorstep photo for each stop.
Bill of lading, pallet count, visible condition, shortage notes, and receiver confirmation at the dock.
Asset IDs, meter readings, accessories, condition checks, site-contact details, and signed receipt.
Authorized placement, package count, photo, timestamp, and exception notes when no recipient signs in person.
Build the workflow
Generate the questions, tune result paths, and publish a form drivers open at each stop.
State what drivers deliver, the shipment references, and the required confirmation.
Show signatures for handoffs and reason, photo, note, and redelivery fields for exceptions.
Test delivered and unsuccessful paths, required fields, signatures, and uploads.
Send deliveries or exceptions to your inbox, spreadsheet, Slack, or Zapier.
Choose the right record
Choose between a simple route mark and a searchable record of shipment details and exceptions.
Field guide
These six groups connect confirmation to a shipment and capture details needed for exceptions.
Shipment identity
Reuse identifiers from dispatch or order systems so staff can match confirmation to a shipment.
Delivery result
A required delivered, partial, refused, damaged, or unsuccessful choice can control the remaining fields.
Recipient confirmation
Ask for the recipient's name and role before signature. For unattended delivery, collect the authorized placement method.
Condition evidence
Use a condition choice and focused upload to document damage or placement without a long inspection.
Exception details
Conditional logic keeps delivered stops short while collecting reasons and notes for exceptions.
Internal routing
Use delivery status to sort submissions and notify the team responsible for the next step.
Related tools
Connect delivery confirmation with vehicle checks, incident reporting, returns, address collection, and general delivery intake using live Makeform tools.
Create a broader delivery form for order, address, schedule, and handoff details.
Open toolGive drivers a structured vehicle condition check before or after a route.
Open toolCapture a detailed record when an accident, injury, or property incident occurs.
Open toolCollect return reasons, product details, and the requested resolution after delivery.
Open toolStandardize the destination details customers provide before fulfillment.
Open toolGather product, issue, purchase, and photo details for post-delivery claims.
Open toolFAQ
Practical answers for courier, freight, rental, and local delivery teams.
It records what happened when a shipment reached its destination, tying a tracking or order reference to the driver, time, recipient, result, notes, photos, and signature.
Include shipment number, route, driver, destination, time, result, quantity, recipient details, and signature or unattended-placement confirmation. Add photos, shortage or refusal details, and redelivery routing when relevant.
Yes. Add a signature field for the driver's phone or tablet. Pair it with recipient name and role fields, and review your customer requirements and local rules for signature use.
Use a contactless path with order reference, authorized placement, count, time, driver note, and photo. When nobody is present, record the chosen confirmation method instead of requiring a signature.
Yes. A required result and conditional logic can reveal reason, affected quantity, photos, notes, contact attempt, and next action only for failed or damaged stops.
Yes. Makeform provides unlimited free forms and responses, so you can generate, edit, publish, and collect delivery submissions without an artificial response cap. The paid tier removes the Makeform badge; it is not required to keep collecting responses.
Submissions arrive in your Makeform inbox and can route to Google Sheets, Slack, or other applications through Zapier. Consistent reference and result fields help teams sort stops and exceptions.
Use choices instead of long text fields, prefill known shipment details where possible, and show exception questions only when needed. Test both result paths on a driver's phone.
Replace loose delivery slips with structured confirmation.
