Describe the building and learning goals. Makeform creates a survey about comfort, usability, accessibility, systems, and priorities after move-in.
Send occupant feedback to Slack, Google Sheets, and Zapier.
Sample prompts for the builder
Choose a prompt, adapt it, or send it into the builder. Each structure is an example.
Audience
Employees in a recently occupied office
Format
Zone-based survey with comfort ratings and comments
Prompt size
367 chars
Example survey structure
Zone-based survey with comfort ratings and comments
Floor, primary zone, and work pattern
Comfort and environmental quality
Support for focus and collaboration
Where and when does the issue occur?
Top three improvement priorities
Suggested routing tags
Comfort issue
Space-use finding
Facilities follow-up
Ask for the respondent's usual zone and schedule so each comfort score has useful context.
Step 1
Scope
building, audience, zones, and review period
Step 2
Survey
comfort, function, access, and operations
Step 3
Segment
compare roles, floors, rooms, and schedules
Step 4
Act
prioritize design and facilities follow-up
Why evaluate after occupancy
Occupants reveal whether spaces support work, comfort, access, and routines.
Pair ratings with a floor, zone, room type, and schedule to reveal patterns worth investigating.
Ask whether an issue is seasonal, recent, or reported to separate layout, controls, and maintenance topics.
Capture frequency, affected activity, and priorities so teams can sort immediate and future work.
Evaluation lenses
Organize questions by topic and respondent.
Temperature, air, daylight, glare, lighting, sound, and privacy, with location and time follow-ups.
Room size, furniture, storage, circulation, focus, collaboration, teaching, and service activities.
Arrival, wayfinding, controls, movement, restrooms, amenities, and points of friction.
Cleaning, maintenance, booking, technology, security, waste, deliveries, and staff processes.
Survey workflow
Start with decisions, then preserve the context behind each response.
Name the building, occupancy stage, audiences, goals, decisions, and spaces each group can judge.
Create a shared core, then branch by role and space use so each audience sees relevant questions.
Explain the evaluation window and monitor which floors, roles, shifts, or unit types respond.
Group responses by context, preserve minority experiences, and route facilities items for follow-up.
Collection approaches
Surveys reveal patterns; walkthroughs and building data add context.
Field guide
Connect perceptions with places, activities, and decisions.
Respondent context
Role, frequency, schedule, and spaces used make answers interpretable while names remain optional.
Overall outcomes
Overall satisfaction and activity support provide context for detailed topic scores.
Environmental quality
Temperature, air, light, sound, and privacy need separate ratings and may require different follow-up.
Functional performance
Ask from experience about capacity, furniture, storage, circulation, technology, and needed room types.
Issue diagnostics
After a low score, ask where and when the problem occurs, its frequency, and the affected activity.
Priorities and follow-up
Rank priorities, note prior reports, and separate maintenance, operations, and future design lessons.
Related tools
Use focused forms for inspection, access, maintenance, and feedback.
FAQ
Answers for teams planning an occupant survey.
It is a questionnaire used after people occupy a building or renovation. It measures comfort, access, activity support, and operations, with context that helps teams locate patterns and prioritize follow-up.
Survey after occupants have experienced normal routines. An early check can reveal adjustment needs; a later round can capture seasonal conditions and settled patterns. State the occupancy period and repeat the survey if change over time matters.
Include usage context, satisfaction, comfort, air, lighting, acoustics, privacy, accessibility, wayfinding, space fit, furniture, technology, amenities, maintenance, and priorities. Follow low ratings with location, timing, frequency, and affected activity.
That is a project choice. Names can remain optional while role, floor, zone, schedule, or unit type supports analysis. Explain how responses will be reviewed and collect only context needed for the evaluation.
Use a short shared core, then branch by role, space use, and low ratings. Visitors can answer about arrival and wayfinding while regular occupants receive comfort and activity questions.
Review rating distributions and comments, not only averages. Compare floors, zones, roles, schedules, and usage patterns while preserving minority experiences. Use walkthroughs, interviews, work orders, or building data to investigate signals.
Yes. Collect location, timing, frequency, effect, and prior reporting status. Route confirmed repairs into the facilities request process while keeping layout, policy, and future-project lessons in separate action lists.
Yes. Makeform provides unlimited free forms and responses. Generate, edit, publish, and collect the survey without a form or response cap; the paid tier removes the Makeform badge.
Learn from the building after move-in.
