Describe your plumbing work and dispatch needs. Makeform creates a website form where customers identify the problem, share photos, explain access, and request a visit.
Route new plumbing requests to email, Slack, Google Sheets, and Zapier.
Sample prompts for the builder
Choose a prompt, adjust it, and send it to the builder. Each question list is an example structure.
Audience
Homeowners reporting leaks, clogs, and fixture problems
Format
Issue intake with photo upload and scheduling
Prompt size
262 chars
Example form structure
Issue intake with photo upload and scheduling
Contact and service address
What type of plumbing issue is this?
Is water actively leaking now?
Upload photos of the problem area
Preferred service windows
Suggested routing tags
Active leak
Drain or sewer
Installation quote
Ask about active flow and shutoff access so dispatch can choose the right response path.
Step 1
Describe
customer identifies the issue and location
Step 2
Triage
urgency, flow, shutoff, and impact are captured
Step 3
Schedule
dispatch reviews access and preferred windows
Step 4
Prepare
photos and fixture details inform the visit
Better requests before dispatch
Structured intake helps the office distinguish urgent problems, routine repairs, and estimate requests.
Use categories and conditional follow-ups for leaks, drain backups, heater faults, and installations.
Ask about active flow, sewage, shutoff access, and immediate danger, then show the appropriate message.
Contact, address, access, photos, history, and requested times arrive in one record.
Built around plumbing calls
Start with an issue category, then reveal only relevant follow-up questions.
Ask about active flow, location, shutoff status, electrical equipment, and photos.
Capture affected drains, wastewater backup, start time, and recurrence.
Collect fixture type, model, error code, age, symptoms, and repair history.
Request product details, site photos, replacement status, constraints, and timing.
Build the intake workflow
Generate the structure, adapt it to dispatch, and publish it on your website.
List your repair, commercial, urgent, and installation services plus the areas served.
Add issue categories, require contact fields, and show targeted follow-ups conditionally.
Collect preferred windows plus gate, tenant, pet, parking, key, and contact details.
Share a link or embed the form, then route submissions to your office workflow.
Request form vs basic contact box
A plumbing-specific form organizes the facts dispatch needs to assess and route a request.
Field guide
Use these six field groups, requiring only what dispatch needs and revealing conditional questions when relevant.
Customer and site
Separate customer contact details from the service location when they differ. Include a reliable callback number.
Issue classification
Use a consistent category, then collect the affected room, fixture, or system and a plain-language description.
Urgency and containment
Tie urgency to observable conditions instead of asking customers to assign dispatch priority.
Photos and equipment
Photos can clarify fixture style, connections, corrosion, standing water, and model labels without another call.
Access and occupancy
Prevent delays at gates, tenant units, mechanical rooms, or restricted parking areas by collecting entry details.
Timing and follow-up
Collect multiple preferred windows and a contact method, while stating that the office confirms availability.
Related tools
Connect customer intake with broader repair, work-order, appointment, and property-maintenance forms using live Makeform tools.
Collect repair requests that span plumbing, electrical, carpentry, and other home services.
Open toolCreate a general maintenance intake path for buildings, equipment, and facilities.
Open toolCapture fault descriptions, asset details, photos, and requester contact information.
Open toolTurn approved field work into a structured work order with location and scope details.
Open toolCollect requested dates and contact preferences for services that need scheduled visits.
Open toolGather unit, access, issue, and contact details from residential tenants.
Open toolFAQ
Answers for plumbing companies replacing scattered messages with structured website intake.
It is an online intake form for describing a plumbing problem or installation and requesting a visit. It collects contact, address, issue, urgency, photos, access, and timing details for company review.
Require name, callback number, service address, issue category, affected area, description, active-flow status, and sewage-backup status. Keep photos, model numbers, authorization details, and secondary contacts optional when possible.
Yes. Show conditional questions for active leaks, burst pipes, sewage backups, and water loss, plus an immediate-danger message. Submission should not promise immediate response or confirmed dispatch.
Yes. Request a wide area view, close problem view, and model label when relevant. Tell customers not to approach electrical hazards, unstable ceilings, contaminated areas, or unsafe water for a photo.
Ask for multiple preferred windows and label them as requests. Your office can review the job and contact the customer to confirm availability.
Yes. Conditional logic can ask leak customers about flow and shutoffs, drain customers about backups, and installation customers about products, connections, and site photos.
Yes. Makeform offers unlimited free forms and responses, including generation, editing, and publishing. A paid tier is available to remove the Makeform badge; it is not required to keep collecting requests.
Share its public link or embed it on your Request Service page, then route submissions to the inbox and tools your office monitors.
Give every plumbing request a clearer starting point.
