Satisfaction outcomes
Start with the result you want to understand.
Overall satisfaction is the anchor, not the whole survey. Add intent to stay and willingness to recommend the workplace only when HR has a reason to track them. Keep each outcome separate so respondents do not have to average different feelings into one answer.
- Overall satisfaction with the current job on a clearly labeled five-point scale.
- Likelihood of still working here in a defined period, with a Prefer not to answer option.
- One optional comment about the strongest reason behind the overall rating.