Describe your IT services and employee audience. Makeform creates a focused survey with helpdesk ratings, service questions, open feedback, and useful routing details.
Send survey responses to Slack, Google Sheets, and Zapier.
Sample prompts for the builder
Choose a starting point, edit the prompt, or send it to the builder. The structure is an example, not a live AI result.
Audience
Employees after a helpdesk ticket closes
Format
Five-question mobile survey
Prompt size
276 chars
Example survey structure
Five-question mobile survey
Was your issue resolved?
How satisfied were you with resolution time?
How helpful was the technician?
How clear was the communication?
What could we improve?
Suggested analysis tags
Helpdesk experience
Workplace technology
Follow-up needed
Ask about one recent interaction first. Employees can rate a resolved ticket more accurately than a department in the abstract.
Step 1
Ask
target one service or recent support moment
Step 2
Segment
compare channel, location, department, or service
Step 3
Review
find low ratings and repeated comment themes
Step 4
Improve
assign an action and report what changed
Useful IT feedback
Pair satisfaction with resolution, effort, communication, service area, and a concrete comment so the team knows what to improve.
Use one labeled five-point scale for speed, helpfulness, communication, and overall satisfaction.
Capture service, channel, work mode, and outcome; show follow-ups only when relevant.
Ask for one priority improvement and offer optional contact for unresolved problems.
Survey moments
Keep each version narrow so employees know which experience they are rating.
Check resolution, effort, speed, helpfulness, and remaining assistance needs.
Compare devices, applications, access, connectivity, support, and communication.
Find day-one gaps in equipment, accounts, permissions, instructions, and the path to support.
Measure notice, training, task readiness, adoption barriers, and demand for targeted follow-up.
Survey workflow
Build around an IT decision, share with employees, and review response segments before acting.
Name the moment: a closed ticket, quarterly review, onboarding milestone, or rollout.
Remove questions that will not drive a decision, label scales, and keep identity optional when needed.
Send after ticket closure, embed on the intranet, or target employees affected by a change.
Group recurring themes and separate contact requests from anonymous trend feedback.
Choose the measurement
Use the narrowest approach that provides enough context for action.
Field guide
Choose groups connected to your service, audience, and reporting decision.
Outcome
Ask whether the issue was resolved and the employee can resume work. Courtesy does not offset an unresolved problem.
Effort & speed
Measure the ease of finding support, explaining the issue, and reaching resolution. Ask about perceived timeliness too.
Communication
Rate whether employees knew what was happening, what to do, and when to expect an update.
Support interaction
Ask whether support understood the problem, acted respectfully, and provided usable guidance. Focus on observable behavior.
Service portfolio
Rate devices, connectivity, applications, collaboration tools, and access. A not-used option prevents false neutral ratings.
Context & comments
Collect category, channel, location, department, or work mode only when the team will analyze it. End with one specific open question.
Related tools
Use focused surveys for support, internal services, engagement, and onboarding, then pair feedback with request and ticket forms.
Measure resolution, effort, speed, and communication after a support interaction.
Open toolCompare employee experience across shared internal departments and services.
Open toolGather broader workplace satisfaction feedback beyond technology and support.
Open toolReview the full new-hire experience, including equipment and account readiness.
Open toolCollect structured issue details before the support and feedback cycle begins.
Open toolRoute access, hardware, software, and other internal technology requests.
Open toolFAQ
Practical answers for helpdesk leads, IT service managers, and employee experience teams.
An IT satisfaction survey asks employees about workplace technology and support. It can measure one helpdesk interaction or wider services such as devices, applications, connectivity, access, onboarding, and change support.
For a closed ticket, ask about resolution, effort, speed, helpfulness, and communication. For a periodic survey, add service reliability, access, overall satisfaction, and the improvement that matters most.
Send it soon after closure. Ask whether the issue was fully resolved rather than treating ticket status as proof, and offer optional follow-up.
Anonymity can support candid trend feedback. For unresolved issues, use a separate optional contact field and explain that providing it identifies the response.
A post-ticket pulse needs only a few ratings and an optional comment. A periodic review can be longer, but show only relevant services and actionable questions.
Keep scale direction and labels consistent, define both endpoints, and add not-applicable where needed. Review answer distributions and comments alongside averages.
Yes. Makeform includes unlimited free forms and responses. Generate, edit, publish, and reuse IT surveys; the paid tier removes the Makeform badge.
Responses can reach the Makeform inbox, Google Sheets, Slack, or Zapier. Keep anonymous trends separate from contact requests and share only the employee context needed.
Turn employee feedback into a clearer IT service queue.
