Describe your HR requests. Makeform creates an intake form with conditional questions, attachments, and routing fields.
Route to email, Slack, Google Sheets, and Zapier.
Sample prompts for the builder
Choose a prompt, tailor its routing details, or send it to the editable Makeform builder.
Audience
Employees updating personal or employment records
Format
Conditional request with supporting documents
Prompt size
274 chars
Example form structure
Conditional request with supporting documents
Employee name, ID, and department
Which record needs to change?
Current and requested information
When should the change take effect?
Supporting document
Suggested routing tags
Employee records
Documents
HR questions
Ask for the effective date and record so HR can distinguish immediate corrections from future updates.
Step 1
Submit
employee selects a request type and explains the need
Step 2
Route
conditional answers send context to the right HR owner
Step 3
Clarify
HR follows up using the submitted contact details
Step 4
Resolve
the team records the outcome and closes the request
Why structured HR intake
A shared inbox captures messages in different formats. A form asks consistent follow-up questions before each request reaches HR.
Employees begin in one place, while conditional fields adapt to documents, record changes, questions, and manager support.
Category, department, date, and sensitivity fields support assignment while the employee's explanation preserves context.
Confirm submission to the employee and notify the responsible team with the details needed for follow-up.
Common service paths
Tailor follow-up questions and ownership to match how your HR team works.
Capture the record, current and requested information, effective date, and supporting document.
Ask for the document, required contents, recipient, requested date, and delivery preference.
Gather the topic, question, dates, and attachment for the appropriate HR specialist.
Collect the affected employee or team, desired outcome, timing, prior steps, and sensitivity.
Build the intake flow
Define services, collect useful details, and connect each submission to an owner.
Describe categories, eligible employees, required details, and requests that use another channel.
Show document, effective-date, or affected-employee questions only when relevant.
Remove unnecessary fields, explain internal handling, and limit response access appropriately.
Test each category, confirm its notification destination, and clarify the next step.
Form vs email vs chat
Email and chat suit quick questions. Forms help HR route and follow up on recurring requests.
Field guide
Collect enough information to understand and route a request without a lengthy questionnaire.
Requester details
Use work contact details and identifiers that help HR find the employee record. For manager submissions, distinguish the requester from the affected employee.
Request category
Use plain-language choices based on employee goals. Keep an other option with an explanation field for requests your categories miss.
Request narrative
Structured choices help routing, but HR still needs context. Ask what the employee needs, their expected outcome, and relevant dates or conversations.
Documents and dates
An optional upload keeps a relevant document with the request. Distinguish event dates, record effective dates, and requested completion dates.
Privacy and sensitivity
Explain the form's internal purpose and avoid unnecessary sensitive details. Offer a manager-discussion choice and direct specialized reports to established channels.
Routing signals
Department, location, urgency reason, and requested date can help an intake coordinator assign the request without promising a response time.
Related tools
Pair general intake with focused forms for employee events.
Let employees request corrections or updates to internal records.
Open toolCollect details needed to coordinate a new employee's start.
Open toolProvide dedicated intake for an employee workplace concern.
Open toolCoordinate departure details, access, returns, and internal tasks.
Open toolFAQ
Practical answers for HR teams replacing scattered employee emails with consistent intake.
It is an internal intake form employees or managers use to ask HR for help. It collects requester details, category, desired outcome, dates, and files for routing.
Common paths include record updates, employment documents, policy or benefits inquiries, leave questions, employee lifecycle changes, and manager support. Separate requests that require different access or handling.
Begin with a category question, then show only relevant fields. Document requests can ask about delivery, while record changes ask for current and requested information, effective date, and an upload.
Yes. Add an upload where a document helps HR process the request. Explain what is relevant, keep it optional unless always required, and avoid unnecessary information.
Use categories and notifications to direct submissions internally. Test every category, confirm response access, and assign a fallback owner for unmatched requests.
Ask why a request is time-sensitive. Provide instructions for urgent concerns handled through another internal channel, then review field necessity and response access before publishing.
Yes. Makeform offers unlimited free forms and responses, so you can generate, edit, publish, and collect HR requests without a form or response cap. The paid tier removes the Makeform badge.
Confirm receipt, identify the next step, and explain how HR may follow up. Mention any reference number or email copy without promising a response deadline.
Replace scattered HR emails with consistent intake.
