People
Identify the inquirer and loved one.
Clarify who is seeking support and their relationship.
- Inquirer name, relationship, phone, and email.
- Prospective client's preferred name.
- Others to include in follow-up.
Describe your services. Makeform creates a home care inquiry form for a family's service interests, location, schedule, timing, and follow-up preference.
Route new inquiries to email, Slack, Google Sheets, and Zapier.
Sample prompts for the builder
Choose a starting point, tailor it, and send it to the builder. Each structure is an editable example.
Audience
Adult children exploring support for a parent
Format
Short inquiry with conditional service questions
Prompt size
255 chars
Example form structure
Short inquiry with conditional service questions
Your name, relationship, and contact details
Who needs care and where do they live?
Which services are you exploring?
Preferred days and times
When would you like support to begin?
Suggested routing tags
New inquiry
Follow up today
Future planning
Ask when care is needed, and direct immediate emergencies to local emergency services.
Step 1
Ask
family, location, services, and timing
Step 2
Route
tag by urgency, area, and service interest
Step 3
Follow up
contact the family by their preferred method
Step 4
Prepare
bring the right context to the first conversation
A better first contact
A focused form gathers enough context for a useful response without turning first contact into a full intake.
Checkboxes help families recognize services without knowing agency terminology.
Location, timing, schedule, and contact preference help route each inquiry.
Ask only what this first discussion needs; save detailed intake for later.
Built around the inquiry
Start with your most common inquiry path, then adjust its options and routing.
Ask the relationship and who should join the discussion.
Capture the date, area, schedule, and callback window.
Collect visit frequency, interests, language, errands, and pet details.
Branch between one-time dates and recurring schedules.
Build your inquiry flow
Generate, add your real services and areas, and connect a follow-up process.
Name your audience, service area, offerings, and essential routing details.
Show one-time, recurring, and service-specific questions only when relevant.
Notify the right coordinator and acknowledge receipt without promising availability.
Test on a phone, remove questions that can wait, and check the emergency notice.
Inquiry vs intake
An inquiry starts the conversation. Detailed intake belongs in a later, reviewed process.
Field guide
Six sections provide actionable context while keeping the first step approachable.
People
Clarify who is seeking support and their relationship.
Location
A city or postal code is usually enough for an initial coverage check.
Services
Scannable checkboxes help families name what they want to discuss.
Schedule
Ask about timing and time blocks without requiring an exact schedule.
Context
Let families share relevant routine, communication, or household context.
Follow-up
Ask how and when the family wants to hear from you.
Related tools
Use focused forms for general contact, initial client context, staff availability, meals, consultations, and emergency contacts.
Create a concise contact path for current clients and family members with non-urgent questions.
Open toolDesign a separate later-stage intake flow when your team is ready to gather fuller client details.
Open toolCollect staff availability in a structured form that supports internal scheduling conversations.
Open toolGather meal support requests, delivery preferences, and contact information in a dedicated workflow.
Open toolPrepare a consultation request with topics, timing, and preferred contact method.
Open toolKeep emergency contact collection distinct from the public service inquiry form.
Open toolFAQ
Practical answers for agencies creating a clearer first step for prospective clients and their families.
It is an initial contact form for someone exploring care for themselves or a loved one. It collects relationship, contact, location, service interests, timing, schedule, and follow-up preference. It is narrower than a full intake.
Ask who is inquiring, who may need support, the location, service interests, schedule, start window, and contact preference. Add optional notes. Save detailed histories and documents for your later intake process.
Use familiar labels, short sections, checkboxes, and an unsure option. Require only routing essentials, explain location and timing questions, and test the form on a phone.
No. Say that it is not an emergency channel. Direct immediate danger or urgent medical situations to local emergency services. Submission must not imply confirmed care, staffing, or response time.
Yes. Use structured choices for service area, support, and timing, then connect tags or notifications to coordinators. Keep a fallback route for unmatched requests.
No. An inquiry starts a conversation about services, location, timing, and fit. Intake gathers more detail later through the workflow designed for it.
Yes. Ask their relationship, the prospective client's preferred name, and only the context needed for follow-up. Ask who should join the next conversation.
Yes. Makeform is unlimited free for generating, editing, publishing, and collecting responses. The paid tier removes the Makeform badge. Customize and test the inquiry before sharing it.
Make the first care conversation easier to start.