Reporter and contact
Let the reporter control follow-up.
Capture the person's relationship, identity choice, and safe contact method.
- Relationship to the organization.
- Named or anonymous submission choice.
- Optional contact window.
Describe your reporting channel. Makeform builds a focused form for the incident timeline, transactions, people, evidence, and safe follow-up.
Route new reports to email, Slack, Google Sheets, and Zapier.
Sample prompts for the builder
Choose a prompt, adapt it to your policy, or send it to the builder. The structure is an example.
Audience
Customers reporting suspicious account activity
Format
Guided report with transaction table and uploads
Prompt size
289 chars
Example form structure
Guided report with transaction table and uploads
How can we identify the affected account?
Which transactions are affected?
When did you first notice the activity?
Upload screenshots or redacted statements
May our review team contact you?
Suggested routing tags
Needs triage
Evidence attached
Follow-up permitted
Separate firsthand observations from information supplied by someone else.
Step 1
Report
incident, people, dates, and records
Step 2
Triage
urgency, ownership, and conflicts checked
Step 3
Review
evidence preserved and details followed up
Step 4
Track
status recorded without promising an outcome
Better initial reports
Separate firsthand observations from assumptions, connect events to references, and offer safe follow-up.
Ask when activity began, was discovered, and whether it continues.
Capture document references, amounts, and dates without passwords or full card numbers.
Offer identity and follow-up choices without promising anonymity.
Use-case starting points
Choose an audience, then adapt categories, guidance, contacts, and references.
Transactions, discovery date, actions, evidence, and contact preference.
Optional identity, department, witnesses, ongoing risk, and safe follow-up.
Vendor, invoice, approval, payment, amount, and source records.
Program, location, frequency, firsthand account, and uploads.
Build the intake
Generate the structure, remove unnecessary sensitive fields, and set routing.
Name the reporters and incident categories your team handles.
Remove sensitive requests, add escalation instructions, and configure optional identity.
Show transaction, invoice, or workplace fields only when relevant.
Route categories, assign references, and restrict access under your rules.
Intake options
A structured form consistently asks for timelines, references, source of knowledge, and follow-up preferences.
Field guide
Begin triage without asking reporters to investigate, confront anyone, or overshare.
Reporter and contact
Capture the person's relationship, identity choice, and safe contact method.
Incident narrative
Ask what happened, how the reporter learned it, and why it appears suspicious.
People and organizations
Collect known names and roles using neutral labels such as people involved.
Timeline and references
Dates, locations, amounts, and references help reviewers find relevant systems.
Evidence
Accept legitimate supporting material, but warn against secrets and unrelated personal data.
Urgency and routing
Ask whether activity continues and whether safety, funds, or records remain at risk.
Related tools
Connect suspected fraud intake with incident statements, complaints, security review, internal audit requests, and closure documentation.
Capture a broader incident timeline, people involved, actions taken, and supporting files.
Open toolCollect a detailed statement from a witness or participant as a separate record.
Open toolCreate a general complaint channel that allows reporters to omit identifying details.
Open toolGather system, account, device, and access details for suspected security events.
Open toolRequest a scoped internal review with business area, concern, records, and timing.
Open toolRecord resolution steps, remaining work, owners, and closure notes after a security review.
Open toolFAQ
Practical answers for operations, customer support, audit, and employee-relations teams designing a reporting channel.
It lets customers, employees, vendors, or the public describe suspected deceptive activity. It captures events, sources, people, dates, amounts, references, files, and follow-up details. A report records a concern; it does not establish fraud.
Include relationship, optional contact, incident type, firsthand narrative, people, dates, location, amount, document references, ongoing status, witnesses, and files. Add category-specific fields only when they aid triage.
Make identity and contact optional, and explain that this may limit follow-up. Do not promise complete anonymity because metadata, records, or reported facts could reveal identity.
Request only needed information. Exclude passwords, authentication codes, full card numbers, and unrelated records. Use partial references and follow your access, retention, and routing policies.
Yes. Start with an incident-type choice, use conditional questions for account, invoice, expense, program, or internal concerns, and connect each category to the designated inbox or workflow. Keep routing labels neutral and include an internal triage step for reports that fit more than one category.
Describe only practices and targets you support. Do not guarantee confidentiality, anonymity, investigation, recovery, or outcomes. Explain contact use and urgent-report channels.
Yes. Makeform is unlimited free for generating, editing, publishing, and collecting responses. The paid tier removes the Makeform badge; it does not unlock additional submission volume. Review the generated questions and adapt the guidance, routing, and data handling to your organization before publishing.
Send the report to a restricted triage destination, assign an internal reference, check for urgent safety or loss concerns, preserve available records, identify the appropriate owner, and request clarification through the reporter's permitted channel. Track status internally without telling the reporter that an investigation or particular result is guaranteed.
Make every report easier to triage.