Describe your intake and repair workflow. Makeform creates a computer repair work order form for customer details, device identity, symptoms, requested work, authorization, and pickup.
Send repair orders to Slack, Google Sheets, and Zapier.
Sample prompts for the builder
Choose a workflow, adapt its prompt, or send it to the builder. Each structure is an editable starting point.
Audience
Customers leaving laptops or desktops for service
Format
Intake form with device condition and repair request
Prompt size
316 chars
Example form structure
Intake form with device condition and repair request
Customer and contact details
Device brand, model, and serial number
What problem are you experiencing?
Accessories and visible condition
Device intake photos
Suggested routing tags
New intake
Awaiting approval
Ready for pickup
Keep work-order and device serial numbers separate: one tracks the job, the other identifies hardware.
Step 1
Intake
customer, device, accessories, and symptoms
Step 2
Diagnose
tests, findings, parts, and labor
Step 3
Authorize
estimate decision and approval record
Step 4
Complete
repair notes, quality check, and pickup
A clearer repair bench
Connect the customer's description to an identified device and traceable service decision, so counter conversations become useful bench notes.
Record identifiers, accessories, power state, and visible damage before the computer reaches the bench.
Pair the customer's description with timing, errors, recent changes, and requested service.
Connect intake, findings, authorization, repair notes, checks, and disposition by work-order number.
Built around real repair jobs
Use conditional questions to show only the details relevant to each device and service path.
Capture operating system, access instructions, accessories, startup behavior, and hardware symptoms.
Add company, department, asset tag, business impact, urgency, and estimate approver.
Ask for IMEI, carrier, screen lock, liquid exposure, power state, and parts preference.
Structure tests, findings, recommended work, parts, labor, status, and customer decision.
Work-order workflow
Generate the intake, require shop-specific details, and route submissions to the service team.
List accepted devices, counter details, estimate approvals, and required technician notes.
Add services and statuses. Show IMEI, asset tag, or liquid-exposure fields only when relevant.
Email the desk, post urgent jobs to Slack, or send intake rows to Google Sheets.
Test required fields and wording, then share, embed, or open the form at the counter.
Form vs notes vs generic ticket
Repair intake identifies the device, condition, requested work, and post-diagnosis decision.
Field guide
These six sections support handoffs between the customer, coordinator, technician, and pickup desk.
Customer and account
Collect name, phone, email, and preferred contact method. For business work, add company, department, device user, and billing reference.
Device identity
Distinguish similar devices with manufacturer, model, serial number, asset tag or IMEI, color, operating system, and work-order number.
Problem and history
Ask what happens, when it started, frequency, triggers, exact errors, recent changes, damage, exposure, and prior troubleshooting.
Condition and custody
Checklist scratches, cracks, missing parts, power state, and accessories. Add intake photos to the same work order.
Diagnosis and authorization
Record tests, findings, proposed work, parts, labor, and timing. Keep approval or decline details in separate structured fields.
Completion and pickup
Record work performed, parts, technician, completion date, and checks. Finish with notification, pickup or shipping, returned accessories, and disposition.
Related tools
Use these live Makeform tools for broader work orders, repair requests, support intake, and service coordination.
Create a general work-order record for assignments, materials, status, and completion details.
Open toolCollect an initial request when the full diagnostic and shop work order will be created later.
Open toolCapture technical issues that may be resolved remotely before a device is brought in.
Open toolRoute internal employee technology requests by service, priority, department, and impact.
Open toolUse a repair-specific intake and service record for cars, trucks, and fleet equipment.
Open toolStart a general service request for customers when the request is not limited to computer repair.
Open toolFAQ
Practical answers for repair-shop owners, service coordinators, and technicians building a consistent intake record.
It follows a device through intake, diagnosis, authorization, repair, checks, and pickup while preserving identity, symptoms, condition, findings, decisions, and completion notes.
Require customer contact, device model, serial number or asset tag, problem, requested service, accessories, and condition. Add photos when useful. Ask for symptoms, not a diagnosis.
Ask only for needed access information and restrict submission access. You can arrange credentials separately. Keep passwords out of email subjects, shared sheets, and chat channels, then remove them when no longer needed.
Yes. Conditional logic can show IMEI and carrier for phones, asset tag and department for business laptops, or peripheral questions for desktops. Each path collects relevant identifiers and symptoms.
Include technician fields for tests, findings, parts, labor, status, and completion. Use an internal workflow or follow-up form keyed by work-order number. Keep internal notes away from customer views.
Structure proposed work, parts, labor, total, timing, decision, approved amount, approver, response channel, date, and notes. Use your shop's reviewed terms and authorization process; the form organizes the record.
Yes. Makeform provides unlimited free forms and responses, including generating, editing, publishing, and collecting work orders. The paid tier only removes the Makeform badge.
Send submissions to the Makeform inbox, Google Sheets, Slack, or Zapier. Route needed details, exclude device-access information from shared destinations, and match records by work-order number.
Replace loose counter notes with one repair record.
