Describe your congregation and goals. Makeform creates a church satisfaction survey for worship, sermons, welcome, care, and community programs, ready to edit and share.
Route congregation feedback to Google Sheets, Slack, and Zapier.
Sample prompts for the builder
Choose a prompt, adapt it, or send it to the builder. Each question structure is an example.
Audience
Members and regular attendees
Format
Balanced annual survey with rating scales and comments
Prompt size
344 chars
Example survey structure
Balanced annual survey with rating scales and comments
How often do you attend?
Rate worship, sermons, and music
Rate care, communication, and programs
What should we start, stop, or continue?
Suggested routing tags
Worship feedback
Program ideas
Follow-up requested
Use one rating per topic. Combining sermons, music, and welcome in one score hides what needs attention.
Step 1
Ask
focused questions for each church experience
Step 2
Listen
ratings, comments, and program ideas together
Step 3
Review
compare themes without losing context
Step 4
Respond
share priorities and invite follow-up
Better congregation feedback
Separate each part of church life so leaders can tell whether feedback concerns sermons, welcome, care, communication, or a program.
Use consistent scales for worship, sermons, welcome, care, and programs.
Show ministry questions only to people who selected that program.
Pair ratings with optional comments explaining what shaped each response.
Designed for real church rhythms
Run an annual review or a focused pulse after a service, program, or newcomer visit.
Review worship, belonging, communication, care, and priorities.
Check welcome, flow, music, sermon clarity, and meaning.
Show questions for each selected ministry or volunteer team.
Review arrival, accessibility, next steps, and contact preferences.
Survey workflow
Build around a decision, check the wording, and make responding easy.
Specify whether leaders are reviewing services, programs, newcomers, or congregation-wide priorities.
Add ministry names, keep scales consistent, and make sensitive questions optional.
Preview on a phone and verify that conditional questions appear correctly.
Share one link, review ratings with comments, and separate contact requests.
Focused survey design
A generated survey makes themes comparable while leaving room for explanation.
Field guide
Use six clear sections, keep comments optional, avoid double-barreled questions, and explain how feedback will be reviewed.
Worship services
Follow an overall rating with distinct questions about flow, music, participation, and connection.
Sermons
Use separate scales for sermon clarity and relevance so each answer is interpretable.
Welcome & belonging
Ask about arrival, hospitality, relationships, and next steps without requiring a name.
Pastoral care
Ask about access to support. Put personal care requests in an optional path with contact consent.
Ministries & programs
Branch from a ministry checklist to program follow-ups and ask about practical participation barriers.
Communication & follow-up
Ask about communication channels and priorities. Keep identity optional unless someone requests contact.
Related tools
Use focused forms for guests, members, volunteers, events, and general community feedback, while keeping each request clear and easy to route.
Learn about a guest's arrival, welcome, interests, and preferred next step.
Open toolCollect membership details and the information your team needs for its process.
Open toolInvite neighbors to share local needs, concerns, and program ideas.
Open toolReview a retreat, class, outreach event, or congregation gathering.
Open toolUnderstand volunteer support, role clarity, scheduling, and team experience.
Open toolStart a broader poll or survey when the topic extends beyond church satisfaction.
Open toolFAQ
Practical answers for pastors, administrators, and ministry leaders planning congregation feedback.
A church satisfaction survey asks members, attendees, and guests about worship, sermons, welcome, communication, care, ministries, and community programs. Comparable ratings reveal patterns; optional comments explain them.
Ask separately about service flow, sermon clarity, music, welcome, communication, care, and programs used. Add prompts about strengths, improvements, and priorities. Keep profile and contact questions optional.
Match length to the decision. Keep a service pulse brief; use sections and conditional logic for an annual review. Remove questions that will not inform a decision or follow-up.
Do not require name, email, or phone fields, and separate general feedback from optional follow-up requests. Review collection settings and explain what information the form collects.
Use neutral wording, ask one topic at a time, provide balanced response choices, and make comments optional. Explain why the church is asking, who will review responses, and how themes will inform planning. Avoid wording that assumes a positive experience or pressures someone to identify themselves.
Yes. Begin with checkboxes for the ministries or programs someone joined, then use conditional logic to show only the matching follow-up questions. A person who selected a small group can rate that group without working through questions about children's ministry or outreach they did not experience.
Yes. Makeform provides unlimited free forms and responses, so you can generate, edit, publish, and reuse your church satisfaction survey without a response cap. A paid plan is only for removing the Makeform badge.
Review rating patterns and comments together, separate general themes from individual contact requests, and avoid treating one comment as the whole congregation's view. Choose a small number of priorities, assign owners and review dates, then tell the congregation what was heard and what will happen next.
Listen with purpose, then respond clearly.
