Describe your travel program and decision. Makeform builds a business travel survey covering booking, preferences, policy friction, support, and satisfaction.
Send survey responses to Google Sheets, Slack, and Zapier.
Sample prompts for the survey builder
Choose a prompt, tailor it, or send it into the builder. Each question outline is an example.
Audience
Employees who traveled for work in the past year
Format
Anonymous pulse survey with ratings and comments
Prompt size
300 chars
Example survey structure
Anonymous pulse survey with ratings and comments
How many business trips did you take?
Rate approval, booking, support, and reimbursement
Which travel preferences matter most?
How clear is the travel policy?
What one change would improve business travel?
Suggested analysis tags
Frequent travelers
Policy friction
Support follow-up
Identify whether friction occurs during approval, booking, travel, support, or reimbursement.
Step 1
Segment
trip frequency, role, region, and travel type
Step 2
Measure
booking, policy, support, and expense experience
Step 3
Diagnose
branch into the exact stage causing friction
Step 4
Prioritize
rank improvements and route follow-up requests
Useful travel feedback
Separate each journey stage to distinguish policy, booking, supplier, support, and reimbursement problems.
Show rail, international support, and disruption questions only to employees who had those experiences.
Use one labeled scale across journey stages and request a comment after a low rating.
Keep feedback anonymous while offering optional contact details for unresolved issues.
Four survey moments
Use annual surveys for patterns and timely pulses for detailed experiences.
Compare frequent, occasional, domestic, and international travelers.
Capture tool, option, policy, and agent-service feedback.
Test understanding, exceptions, and proposed trade-offs.
Review suppliers, disruptions, support, outcomes, and expenses.
Survey workflow
Define the decision, generate the survey, and refine its logic before sharing.
Name the booking, supplier, policy, support, or journey decision you face.
Use labeled scales, optional demographics, and branches for relevant services and trip types.
Test paths for frequent travelers, first-time travelers, approvers, and disrupted trips.
Share at the right moment, export responses, and compare journey stages.
Choosing a survey design
The best format depends on whether you need an immediate signal from one trip or a fuller view of the travel program.
Field guide
Connect employee sentiment to a journey stage and travel-program decision.
Traveler context
Collect only the trip context you will analyze. Keep demographics optional where small groups could reveal respondents.
Approval & booking
Separate approval from booking so delays do not distort the booking score.
Preferences & suppliers
Use ranking to reveal which flight, rail, hotel, transport, flexibility, and accessibility preferences matter most.
Policy experience
Measure clarity and practicality separately, then ask where exceptions occur.
Support & wellbeing
Measure support awareness, disruption communication, and the experience of employees who requested help.
Outcome & priorities
Close with satisfaction, trip outcome, and a forced ranking of improvements.
Related tools
Pair the survey with request, authorization, checklist, and expense forms, or explore a broader employee satisfaction survey.
Collect trip purpose, estimates, itinerary details, and manager authorization before booking.
Open toolStandardize employee requests and route the details needed to plan a work trip.
Open toolHelp international travelers prepare documents, contacts, bookings, and internal requirements.
Open toolCollect expense categories, receipts, business purpose, and reimbursement details after travel.
Open toolMeasure broader workplace sentiment when travel is one part of the employee experience.
Open toolCreate a general employee questionnaire for policies, operations, benefits, or workplace feedback.
Open toolFAQ
Practical answers for travel managers, people teams, procurement teams, and office administrators collecting employee feedback.
A business travel survey collects employee feedback on approval, booking, suppliers, policy, support, expenses, wellbeing, and satisfaction. Connecting each opinion to a journey stage tells the travel team what to investigate.
Ask about trip context, approval, booking, suppliers, policy, support, and expenses. Include ranked preferences, pain-point checkboxes, and one improvement comment. Show detailed questions only after relevant experiences.
Anonymous responses can encourage candid feedback. Explain what context is collected, avoid identifying small groups, and offer separate optional contact details for employees requesting help.
Send short pulses soon after booking or travel. Use annual surveys for recurring themes and policy planning. Survey before and after a program change when comparison is useful.
Keep post-trip pulses focused on services used, disruptions, outcomes, and one improvement. A program review can be longer, but branching should hide irrelevant sections.
Measure policy awareness, clarity, and practicality separately. Ask which rule caused difficulty and whether an exception was requested to distinguish communication from policy-design problems.
Yes. Makeform offers unlimited free forms and responses for generating, editing, publishing, and collecting responses. The paid tier removes the Makeform badge.
Review journey stages separately and compare relevant traveler segments while preserving anonymity. Combine scales with tagged comments, rank improvements, and handle requested follow-ups outside anonymous analysis.
Turn traveler feedback into a clearer priority list.
