Describe who contacts your business. Makeform builds a website form with name, email, message, inquiry type, and useful routing details.
Send new inquiries to email, Slack, Google Sheets, and Zapier.
Sample prompts for the builder
Choose a prompt, adapt it, or send it to the Makeform builder. Every example is editable.
Audience
Customers and partners visiting a company website
Format
Short contact form with inquiry routing
Prompt size
190 chars
Example form structure
Short contact form with inquiry routing
Full name and work email
Company and phone number
What can we help with?
Tell us more
How should we reply?
Suggested routing tags
Sales inquiry
Customer question
Partnership
Ask for an inquiry topic before the message. That single choice can route sales, support, partnership, and vendor messages to different owners.
Step 1
Ask
name, email, topic, and message
Step 2
Qualify
show relevant follow-up fields
Step 3
Route
send each inquiry to its owner
Step 4
Reply
follow up with useful context
A better contact page
Collect enough context to identify, assign, and answer each request without burdening visitors.
Lead with name, email, topic, and message. Keep phone and company optional.
Show project details for sales, an account reference for support, and company context for partnerships.
Label inquiries by topic, notify the right owner, and confirm what happens next.
Built around the conversation
Start with your main audience, then add topic choices for other conversations.
Collect the question, product area, and reply channel without new-sales fields.
Ask about service, scope, location, or timing for a useful sales handoff.
Separate partnership, supplier, integration, and co-marketing proposals.
Keep media and miscellaneous questions distinct from support and sales.
Build your contact flow
Describe your visitors, then refine the questions, routing, and confirmation.
Name your visitors, common topics, and the information each owner needs.
Require name, email, topic, and message; reveal targeted questions by topic.
Send labeled inquiries to email, Slack, Google Sheets, or a connected workflow.
Embed the form, test every route, and verify confirmations and notifications.
Contact options compared
Email is quick and chat is immediate. A form gives every inquiry essential context and a destination.
Field guide
Collect a reply address and actionable context. Keep other fields optional or conditional.
Contact identity
Require a name and email. Company and job title can stay optional when individuals also contact you.
Inquiry topic
A short topic list supports routing. Use visitor-friendly labels instead of internal department names.
Message details
Prompt visitors to explain what they need and the outcome they seek. Avoid unnecessary sensitive information.
Conditional qualification
Branch from the topic. Sales can see service and timing; customers can enter an account reference without budget questions.
Reply preference
Pair an optional phone field with reply preference, requiring the number only for phone or text.
Confirmation and routing
Notify the appropriate owner and confirm receipt. Show an urgent-contact alternative if the form is not continuously monitored.
Related tools
Use a general contact form or choose a focused tool for sales, quote, partnership, or supplier requests.
Separate supplier messages from sales requests.
Open toolFAQ
Practical answers for business owners building a reliable contact page.
A business contact form lets customers, partners, vendors, and other visitors send a structured website message. It collects a name, email, topic, and message, saves the submission, and notifies the reply owner.
Start with name, email, topic, and message. Add optional company and phone fields. Use conditional fields for service interest, timing, account reference, or partnership type.
Show the four core fields, then branch from the topic. Sales can reveal service and timing; support can ask for an account reference; partnerships can ask for a company website and proposal.
Yes. Use inquiry type for routing, then connect categories to the appropriate email, Slack channel, spreadsheet, or workflow. Test every choice so each topic has an owner.
Yes. Embed the published form or share its public link. Test it on desktop and mobile, submit every inquiry type, and confirm notifications and the post-submit message.
Use email validation, required topic and message fields, clear prompts, and available spam controls. Specific choices and message guidance provide signal without a long qualification questionnaire.
Yes. Makeform is unlimited free for generating, editing, and publishing your business contact form. The paid tier only removes the Makeform badge.
Confirm that the message was received, explain the next step, and offer another route for urgent issues. Send an internal notification with the topic and reply details.
Give every website message a clear destination.
