Describe your shop's intake. Makeform builds an auto body repair service request form for vehicle, damage, photo, insurance, and scheduling details.
Route requests to email, Google Sheets, Slack, and Zapier.
Sample prompts for the builder
Choose a prompt, customize it, or send it to the builder. Examples are intake structures, not estimates.
Audience
Drivers requesting an initial collision repair estimate
Format
Guided intake with damage photos and conditional insurance fields
Prompt size
359 chars
Example form structure
Guided intake with damage photos and conditional insurance fields
Customer and preferred contact method
Year, make, model, VIN, and mileage
Which areas are damaged?
Upload overview and close photos
Is insurance involved?
Suggested routing tags
Estimate review
Insurance repair
Drivable status
Request context and close photos for every damaged area.
Step 1
Identify
customer, vehicle, VIN, and location
Step 2
Document
damaged panels, incident, and photos
Step 3
Route
insurance, towing, and estimator details
Step 4
Schedule
inspection preference and shop follow-up
Better estimate intake
Structured requests keep vehicle, damage, claims, and scheduling together.
Collect year, make, model, VIN, plate, mileage, color, and fleet unit number as needed.
Combine panel checkboxes with an incident description for fast review.
Show claim and adjuster fields only when insurance is involved.
Requests your shop sees
Choose a workflow, then adjust fields, routing, and instructions.
Capture the incident, damage, drivable status, photos, and availability.
Collect panel, size, paint condition, and context and close images.
Add carrier, claim, adjuster, date of loss, estimate, and location.
Include unit, operations contact, purchase order, downtime, and authorization.
Repair intake workflow
Generate, tailor, publish, and route repair intake.
List accepted repairs, required photos, insurance questions, and recipients.
Add panel choices, photo guidance, towing, hours, and next-step copy.
Share a public link or embed it on your website.
Notify the estimator, tag requests, review images, and confirm inspection logistics.
Phone vs generic form vs guided intake
Let customers identify panels and attach photos beside the vehicle.
Field guide
Cover vehicle, incident, visible damage, claim routing, and next contact.
Customer & contact
Collect the owner or fleet requester, contact channels, and good contact times. Give authorization and billing contacts separate fields when relevant.
Vehicle identity
Collect year, make, model, color, VIN, plate, mileage, unit number, and location as your workflow requires.
Damage & incident
Use checkboxes for affected areas and open text for what happened. Ask about drivability and visible problems relevant to triage.
Photo evidence
Request a full-vehicle context image, a medium view of each panel, and close views. Give simple upload guidance.
Insurance & authorization
Use conditional logic for carrier, claim, adjuster, loss date, and estimate details. These fields route the request; they do not approve repairs.
Scheduling & next step
Ask for inspection windows, towing needs, and communication preference. State that the shop will confirm timing after review.
Related tools
Connect repair intake with service, inspection, maintenance, and request forms.
Create a broader vehicle repair form for repair details, status, and follow-up.
Open toolCollect routine service inquiries alongside mechanical symptoms and appointment preferences.
Open toolBuild a structured condition inspection with checklists, notes, and photo uploads.
Open toolCreate a general repair intake when the request is not limited to vehicles.
Open toolRoute maintenance needs with asset, issue, urgency, and requester information.
Open toolDocument vehicle condition across a commercial or organizational fleet.
Open toolFAQ
Answers for collision shops improving online repair intake.
It is an online intake for collision, dent, paint, bumper, or other body damage. It collects customer, vehicle, damage, photo, claim, location, and scheduling details before shop follow-up. Submission alone does not confirm an appointment or final estimate.
Require customer contact, vehicle identity, damaged panels, a short description, drivable status, and representative photos. Add conditional insurance fields and inspection preferences. Keep nonessential questions optional for easier mobile completion.
Yes. Add file uploads for a full-vehicle context image, a medium image of each panel, and close images of damage. Explain when an in-person inspection is needed before confirming pricing or scope.
Yes. Use conditional logic to reveal carrier, claim, loss date, adjuster, deductible if known, and estimate-upload fields. Cash-pay customers keep a shorter path.
Offer yes, no, or unsure, then ask about airbags, broken lights or glass, leaks, tire rubbing, steering, and warning indicators. Staff can review the response and discuss transport. Do not present the form as an automated safety determination.
Not by default. Say that preferred dates are requests and staff will review the vehicle, photos, workload, and location before confirming an inspection, repair slot, scope, or price.
Yes. Makeform is unlimited free for generating, editing, publishing, and collecting responses. The paid tier removes the Makeform badge. The free plan has no usage cap.
Notify the estimator by email and tag insurance, cash-pay, fleet, non-drivable, towing, cosmetic, or collision requests. Google Sheets, Slack, or Zapier can support your chosen handoff.
Replace incomplete repair messages with structured intake.
