Describe your audit process and feedback goals. Makeform builds an auditee satisfaction survey covering planning, fieldwork, communication, professionalism, and findings.
Route responses to your connected tools.
Sample prompts for the builder
Choose a prompt, adapt it to your methodology, or send it to the Makeform builder.
Audience
Process owners after a completed internal audit
Format
Short anonymous survey with rating scales and comments
Prompt size
265 chars
Example survey structure
Short anonymous survey with rating scales and comments
How clear were the scope and timeline?
How professional was the audit team?
How practical were the findings?
What worked well?
What should we improve?
Suggested routing tags
Strong experience
Follow-up suggested
Process concern
Rate planning, fieldwork, reporting, and professionalism separately to locate problems.
Step 1
Define
choose the audit stages and behaviors to measure
Step 2
Send
share after closing or during fieldwork
Step 3
Review
compare ratings and read specific comments
Step 4
Improve
assign actions and track the next cycle
Feedback with diagnostic value
Separate process quality from agreement with audit findings so the team receives actionable feedback.
Score planning, requests, fieldwork, discussions, and closing separately to locate weak handoffs.
Ask whether auditors were prepared, responsive, respectful, and clear.
Use comments and Not applicable choices to explain ratings without forcing guesses.
Four practical survey moments
Choose timing based on what the team can change and respondents can answer.
Capture the full engagement experience while kickoff, fieldwork, and closing discussions remain fresh.
Use a short pulse to surface unclear requests or workload problems early enough to adjust the engagement.
Ask about the clarity, accuracy, and practical usefulness of the report once respondents have reviewed it.
Run a periodic survey for repeat auditees to identify consistency issues across teams and engagements.
Survey workflow
Start with the decision the feedback will inform, then ask about direct experience.
Name the audit, respondents, timing, anonymity choice, and decisions the results support.
Keep one idea per rating, offer Not applicable, and avoid leading wording.
Invite people with direct experience and explain how answers and identities are handled.
Compare patterns, read comments, assign actions, and communicate useful changes.
Choose the right feedback method
Surveys compare experiences; interviews add depth to a complex concern.
Field guide
Six focused sections cover the experience without creating another audit burden.
Context
Collect only enough context to interpret results. Optional identity fields can protect candid feedback in small groups.
Planning
Ask whether the purpose, scope, schedule, evidence needs, and responsibilities were explained early. Separate these items so the team can locate a planning gap.
Fieldwork
Ask about duplicate requests, deadline coordination, meeting efficiency, and operational demands.
Professionalism
Use behavior-based statements about preparation, listening, responsiveness, objectivity, and respectful communication. Do not combine professionalism with agreement about findings.
Findings
Ask whether facts were checked, perspectives were heard, and recommendations were practical. Offer Not applicable when needed.
Comments & follow-up
Ask what worked and what should change. A separate choice lets respondents request contact without requiring identity from everyone.
Related tools
Pair auditee feedback with audit intake, reporting, service measurement, and anonymous comments.
Standardize audit requests, objectives, contacts, timing, and background information.
Open toolStructure observations, evidence, risk, recommendations, owners, and target dates.
Open toolMeasure the experience of internal services across departments and business units.
Open toolCollect candid comments when identity is not needed for the feedback decision.
Open toolAdapt a general service satisfaction pattern for client-facing teams and engagements.
Open toolGather behavior-based feedback from colleagues working with the same person or team.
Open toolFAQ
Answers for internal audit teams designing post-engagement feedback.
It is a survey of people who participated in an audit, usually sent during fieldwork or after closing. It asks about scope clarity, request coordination, communication, professionalism, findings discussions, and the usefulness of the process. It evaluates the auditee experience rather than asking respondents to approve the audit conclusion.
Send a full survey soon after the closing meeting or final report, depending on which stages you want rated. For a long engagement, use a brief mid-audit pulse to find issues that can still be corrected. State a response date and avoid sending it alongside a large evidence request.
Anonymity can encourage candor, especially when the respondent group is large enough to avoid easy identification. Named responses make direct follow-up easier. Explain the choice clearly, collect only necessary identifiers, and offer an optional follow-up field if you want both candid feedback and a route to conversation.
A consistent five-point agreement or quality scale is easy to answer and compare. Label every endpoint, include Not applicable, and avoid switching scale direction. Keep each statement focused on one behavior or process element so the score has a clear meaning.
Ask about observable behaviors: preparation, respectful listening, responsiveness, clear explanations, objectivity, and follow-through. Avoid vague labels or questions that combine several traits. Keep these items separate from whether the auditee agreed with an observation or recommendation.
Use neutral wording, ask one idea at a time, provide balanced response options, and include Not applicable. Do not imply that a positive answer is expected. Review low scores beside comments and engagement context rather than treating a single rating as a verdict on an auditor.
Yes. Makeform is unlimited free for generating, editing, publishing, and collecting responses. The paid tier removes the Makeform badge; it does not unlock additional response capacity.
Review results by audit stage and recurring theme, while protecting respondent confidentiality. Validate patterns with comments or follow-up conversations, choose a small number of process actions, assign owners, and compare later surveys using the same core questions. Tell auditees what changed when appropriate.
Turn auditee experience into a better audit process.
