Describe your repair workflow. Makeform creates an appliance service request form for unit details, symptoms, access, availability, and photos before dispatch.
Route new service requests to email, Slack, Google Sheets, and Zapier.
Sample prompts for the builder
Choose a request, edit it, or send it to the builder. The fields shown are an example structure.
Audience
Homeowners requesting an in-home repair
Format
Mobile-friendly intake with photos and scheduling
Prompt size
264 chars
Example form structure
Mobile-friendly intake with photos and scheduling
Customer and service address
Appliance type, brand, and age
Model and serial number
What is the appliance doing?
Upload photos or a short video
Suggested routing tags
Urgent safety issue
Warranty check
Ready to schedule
Ask for model and serial numbers separately so the office can identify the unit before dispatch.
Step 1
Identify
customer, location, appliance, model, and serial
Step 2
Diagnose
symptoms, codes, timing, and photos
Step 3
Prioritize
safety flags, downtime, warranty, and access
Step 4
Schedule
availability, assigned technician, and follow-up
Better repair intake
Structured intake identifies the appliance, failure, and next step without a long phone exchange.
Capture appliance type, brand, model, serial, age, and asset ID.
Ask what happened, when it started, and which error code appears.
Availability, entry, pets, parking, and contacts shape the arrival plan.
One adaptable intake
Change equipment lists, routing questions, and instructions to match your operation.
Customer contact, service address, appliance identity, symptoms, media, and appointment preferences in one request.
Property, unit, resident access, pets, asset IDs, and manager contacts for coordinated tenant service.
Purchase dates, plan references, proof of purchase, and earlier repair details collected before coverage review.
Downtime, temperature readings, access hours, and operational impact help teams prioritize business-critical calls.
Build your intake
Describe your appliances and required information, then refine the generated form.
Name appliance types, identifiers, safety questions, and scheduling rules.
Add supported brands, require essentials, and clarify upload instructions.
Show leak, temperature, or access questions only when relevant.
Share the form and notify your chosen dispatch workflow.
Choose an intake method
A dedicated appliance intake gathers the details dispatch repeatedly needs.
Field guide
Use these six groups to collect enough context for triage and scheduling while keeping the request understandable for customers.
Customer and location
Collect the contact and location details used by the office and technician. Separate billing and on-site contacts when needed.
Appliance identity
Structured identifiers help staff distinguish similar units and consult prior records.
Issue description
Ask what customers see, hear, smell, or read on the display, plus timing and operating conditions.
Safety and priority
Use yes-or-no questions for leaks, smoke, burning odors, sparking, or full commercial downtime. Show your safety instructions where needed.
Photos and documents
Photo uploads clarify damage, codes, or data plates. Explain what is useful and avoid unnecessary personal documents.
Scheduling and access
Collect availability as preferences. Access details help dispatch anticipate building rules and arrival needs.
Related tools
Connect intake with repair, maintenance, approval, and work-order forms.
Collect repair requests for equipment, property, and other assets beyond household appliances.
Open toolTurn internal requests into structured work-order intake for assignment and follow-up.
Open toolCapture recurring facility and equipment maintenance needs in a consistent format.
Open toolGather customer details for household repairs that involve more than appliances.
Open toolRecord inspection, servicing, and maintenance details for business equipment.
Open toolCollect review details when maintenance work needs internal authorization.
Open toolFAQ
Practical answers for appliance repair owners, dispatchers, and service coordinators.
It lets customers report an appliance problem and request service. The repair company receives structured customer, unit, symptom, media, access, and availability details.
Usually require contact, address, appliance, brand, model when available, symptoms, and scheduling permission. Keep serial, documents, photos, and access fields optional when appropriate.
No. Ask what the unit does, when it started, whether it is intermittent, plus codes, sounds, smells, leaks, and photos. The technician evaluates the likely cause.
Yes. Begin with an appliance-type choice, then use conditional follow-ups. A refrigerator request can ask for temperature; a washer request can ask about leaks and the cycle; an oven request can ask whether heating, controls, or ignition is affected.
Add direct questions for smoke, burning odors, sparking, gas odor, active leaks, or other concerns relevant to your services. Show your company’s immediate instructions and contact path. Do not imply that submitting the form confirms emergency response.
Yes. Add file-upload fields for the data plate, error display, visible damage, installation area, proof of purchase, or warranty paperwork. Label each upload clearly and explain which files are optional.
Yes. Makeform provides unlimited free forms and responses, so you can generate, edit, publish, and collect service requests without a response cap. The paid tier removes the Makeform badge.
Not unless your business explicitly follows up with a confirmation. Present requested times as preferences, explain the next step, and review warranty details before telling the customer which coverage or service path applies.
Replace incomplete repair messages with structured intake.
