# How to measure NPS with a form

To measure NPS, you ask people how likely they are to recommend you, on a scale from 0 to 10. Makeform then shows the score in your form's report.

## Add the question

You'll see two names for this question type. The AI builder calls it Scale. The add menu calls it Opinion Scale. They're the same thing.

1. Ask the AI builder for a Scale question such as "How likely are you to recommend us?" Or click **Add element below** on the canvas and choose **Opinion Scale**.
2. In the question's settings, set **Min** to 0 and **Max** to 10.
3. If you'd like captions under the numbers, fill in **Left Label**, **Center Label** or **Right Label**.

Respondents see one numbered button for each value from 0 to 10.

## View your score

1. Open your form and click **Overview**, then **Summary**.
2. In the **Report** section, find your Scale question.
3. Open its **Chart type** menu and choose **NPS**. On a 0-to-10 Scale it's already selected.

You get a donut chart with the score in the middle. Around it are your three groups: Promoters (9–10), Passives (7–8) and Detractors (0–6).

Makeform works the score out from your promoters and detractors and rounds it to a whole number. An answer of 0 counts. A skipped question doesn't.

## Limits

You only get the NPS chart when the range is exactly 0 to 10. Set it to 1 to 10 and NPS is gone from the menu. You're left with Bar, Pie, Average and Median.

Your report covers the most recent submissions loaded on the page, up to 1,000.