# How to measure CSAT with a form

To measure CSAT, you ask for a rating from one to five stars. Makeform then works out the percentage for you in the form's report.

## Add a rating question

1. Open your form and click **Add element below** where you'd like the question.
2. Choose **Rating**.
3. Set **Max** to 5. You only get the CSAT chart on a five-star question.
4. Write your prompt, such as "How would you rate your experience?" Turn on **Required** if you need everyone to answer.

Respondents see a row of stars and click one. Clicking the same star again clears it. Stars are the only icon you can use.

## View your CSAT percentage

1. Open the form and click **Overview**.
2. Open **Summary** and go to **Report**.
3. Find your Rating question, open **Chart type** and choose **CSAT**.

You'll see your CSAT percentage, with responses grouped as **Satisfied (4–5)**, **Neutral (3)** and **Dissatisfied (1–2)**.

The percentage is the share of answers that are 4 or 5, rounded to a whole number. If 40 of your 50 answers are a 4 or a 5, your CSAT is 80%.

## Limits

A Scale question doesn't have a CSAT chart. Use Rating.

Your report covers the most recent submissions loaded on the page, up to 1,000.

On a free account, you'll see an upgrade prompt the first time you open a summary that has submissions. You can still see the report.