# How to create a survey

You can create a customer or employee survey with Makeform's AI builder, then review completed answers in the form's summary.

## Create your survey

1. Enter your survey request in **What do you want to make?** and click **Create form**. Makeform builds the form from your prompt.
2. Add question types that fit your survey. The AI builder calls them **Single choice**, **Checkboxes**, **Dropdown**, **Multi-select dropdown**, **Rating**, **Scale**, **Grid**, **Ranking**, and **Long text**. When editing manually, **Multiple Choice · Select One** is the picker name for Single choice.
3. Set questions as **Required** when respondents must answer them. For a number scale such as 0–10, set **Min** and **Max**.

## Shuffle questions or options

You can use **Randomize options** on supported choice and ranking questions to vary option order for each respondent. "Other" and similar trailing options stay last.

You can also turn on **Shuffle question order** for a page; it shuffles questions within that page, while pages themselves stay in order.

There's no anonymous-survey switch, so don't promise your respondents anonymity on the strength of a setting.

## Read the summary

1. Open the form's **Overview** tab and choose **Summary**. You'll see completed submissions and a submission trend. The summary also includes a report.
2. Review each question's chart. Use **Chart type** to change how ratings or scales appear. A 0–10 **Scale** opens in the NPS view, with Promoters (9–10), Passives (7–8) and Detractors (0–6). You'll also see a CSAT view for a **Rating** with five stars.
3. Check grid results one row at a time. Ranking results appear in a table with rank, responses and percent.

You'll see summary charts for completed responses only. You'll see partial saves counted separately.