# See where respondents drop off

You can see which questions your respondents reached, and where they stopped, in the **Drop-offs** report under **Insights**.

1. Open your published form from your dashboard.
2. Click **Insights**. You'll only see this tab on published forms that collect submissions.
3. Click **Drop-offs**.
4. Choose **Range**, then pick **Last 7 days**, **Last 30 days**, **Last 6 months** or **Last 12 months**. If you want a single date, choose **Day** and use **Select day**.

On Free, you'll see sample data and the period picker is off. Click **Upgrade to Pro** to see your real results.

## Read the report

**Drop-offs by question** shows you how many sessions reached each question and how many answered it.

The drop-off rate is the sessions that stopped at a question divided by the sessions that reached it.

A session starts when a respondent first changes an answer, so a visit with no interaction isn't counted.

A session counts as a drop-off after 30 minutes without activity. Until then it's pending, so your rates can still move.

Results stay with the form version your respondents saw. Choose **Form version** if you want to look at an earlier one.

You won't have data from before collection started.

## What it can't tell you

The report shows you where people stopped. It can't tell you why, who they were or what they typed.

Drop-offs work on regular page-based forms. You won't get them on calculators, worksheets, Headless forms or chat forms.